Enterprise AI Adoption & Challenges - Sutherland Podcast

Explore how Sutherland and Liberty Blume navigate AI transformation, LLMs, and agentic AI-tackling enterprise use cases, skill gaps, innovation, and governance for real-world impact.

Featured Speakers:

Max Handforth MD Shared Services, Liberty Blume
Naveen Mehta Managing Director, Europe and United Kingdom
Sonya Barlow Host, Back to the Future Podcast

Epsiode Summary:

In this episode of Back to the Future with Sutherland, host Sonya Barlow sits down with Shantanu Das, GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair, and Sanjay Reddy, SVP & Global Head of Retail and CPG at Sutherland. Together, they discuss how AI is evolving from a tool of efficiency into a driver of human-centered value.

Together, they explore why success requires more than access to technology-it demands a culture of curiosity, strategic investment, and deep human-machine collaboration. From early automation efforts to today’s sophisticated LLMs and agentic AI platforms, the episode highlights how organizations can build scalable, secure, and resilient AI solutions.

Back to the Future

Topics Covered Include

Why over 70% of AI pilots fail-and how to avoid it
The true cost of building enterprise-ready AI solutions
How upskilling and human-in-the-loop approaches accelerate trust and adoption
Real-world examples across finance, HR, and network operations
The role of governance, ethics, and explainability in responsible AI

With an eye on the future, the conversation is a candid reminder that while AI is advancing fast, the real opportunity lies in fusing human insight with intelligent automation to drive outcomes that matter.