Back to the Future with Sutherland Podcast | Episode 5

Explore how AI generates tangible business value through empathy,
ethics, and customer experience with leaders from Wayfair and Sutherland.

Featured Speakers:

Shantanu Das GM & Global Head of Services, Primary Sales and Scam Prevention, Wayfair
Sanjay Reddy SVP and Global Head of Retail, Marketplaces, and CPG
Sonya Barlow Host, Back to the Future Podcast

Key insights:

How Wayfair and Sutherland use AI to enhance productivity, customer service, and personalization.
Why the future of AI depends on human collaboration, ethical oversight, and emotional intelligence.
Lessons from real-world AI implementations and how leaders turned challenges into growth.
The emerging skills and roles that will shape tomorrow’s AI-powered workforce.
How organizations can balance global technology strategies with local market needs.

This episode challenges conventional thinking about AI. It invites leaders to see technology not just as a performance enhancer, but as a pathway to build deeper human connection, trust, and innovation in a rapidly changing digital world.