Human in the Loop: Balancing Automation With Empathy in AI

In this episode of Back to the Future by Sutherland podcast, award-winning host Sonya Barlow is joined by Sutherland’s Dipankar Sengupta and Banwari Agarwal to explore how organizations can lead with intelligence, empathy, and impact in the age of AI. From ethics to enterprise strategy, this dynamic conversation reveals why success isn’t about adopting the flashiest tools – it’s about aligning technology with meaningful outcomes.

Key insights include:

• The evolution from pilot AI projects to enterprise-wide transformation
• Real-world use cases where “human + machine” creates smarter decisions
• The future of personalized customer experiences and AI-driven operations
• Why building trust and transparency into AI is now a competitive imperative
• How leaders can define the right AI roadmap—not just the fastest one

Whether you’re navigating AI “FOMO” or planning strategic transformation, this episode delivers candid insights and practical guidance from leaders building the future – today.

Speakers