Sutherland has been named a Leader in the 2024 Everest Group PEAK Matrix® Assessment for Experience-Driven Integrated BFS Operations. This recognition reflects our integrated delivery across front, mid, and back-office services in lending and payments—two of the most critical lines of business in the BFS sector. The report highlights Sutherland’s robust presence in North America and its investments in a digital-first operating model.
Our focus on AI, automation, and data analytics—through platforms like FinXelerate and acquisitions such as Augment CXM—underscores our innovation-driven approach to enhancing customer and enterprise experience. Everest Group notes our flexible pricing constructs and partnerships with FinScan and Finastra as key differentiators in delivering impactful outcomes.
- Recognized as a Leader among 18 BFS service providers
- Strong domain presence in lending and payments
- Fintech-first strategy with front-to-back-office service suite: FinXelerate
- Digital-led operations adopted in over 50% of contracts