With advanced Salesforce development expertise, we unlock the power of CRM to empower businesses of all sizes, streamline processes, enhance customer engagement, and accelerate growth.
As a Salesforce OSP Partner, we will procure all assets and licenses and deliver the solution as a single package. Customers can focus on their business, leaving the administrative tasks to Sutherland.
~27%
60%
Less human dependency for routine tasks.
60%
Lower testing effort with AI-powered automation.
70%
Lower migration effort and 90% fewer data issues.
30–50%
Lower security risk through automated optimization.
30–50%
Faster deployments and 40–60% faster adoption.
Our Solutions
AFCC (Agentforce Contact Center)
AI-powered contact center combining Salesforce Service Cloud and Agentforce to improve efficiency, CX, and agent productivity.
Outcomes:
• Reduced AHT and operating costs
• Faster first-contact resolution
• Improved agent productivity and CX consistency
Agentforce Enablement
Enterprise-wide agentic AI enablement to identify use cases, deploy governed agents, and scale adoption.
Outcomes:
• Reduced manual dependency
• Faster decisions and execution
• Scalable, governed AI adoption
Service & Experience Cloud
Modernized customer touchpoints with connected, intelligent, and self-service digital experiences.
Outcomes:
• Improved CSAT and NPS
• Higher digital adoption and deflection
• Reduced call volumes
CPQ & Revenue Transformation
Intelligent revenue workflows that automate quoting, pricing, approvals, renewals, and billing.
Outcomes:
• Faster quote-to-cash cycles
• Improved win rates and deal velocity
• Scalable, predictable revenue operations
Org Consolidation & Optimization
Unified Salesforce landscapes that reduce complexity, technical debt, and cost while preparing data for AI.
Outcomes:
• Lower total cost of ownership
• Improved performance and scalability
• Clean, governed AI-ready data foundation
Financial Services Cloud
Salesforce FSC implementation for banking, insurance, and wealth management transformation.
Outcomes:
• Improved advisor and agent productivity
• Faster onboarding and servicing
• Personalized, compliant customer experiences
Health & Life Sciences Cloud
Salesforce Health and Life Sciences Cloud implementations for compliant, data-driven engagement.
Outcomes:
• Improved care coordination and engagement
• Faster case resolution and adherence tracking
• Scalable, compliant healthcare transformation
Loyalty Management
Loyalty ecosystem design and modernization to improve retention, engagement, and long-term customer value.
Outcomes:
• Higher retention and lifetime value
• Stronger repeat engagement and brand affinity
• Personalized loyalty at scale
Marketing Cloud
Personalized cross-channel engagement powered by connected journeys, audience intelligence, and campaign automation.
Outcomes:
• Improved campaign relevance and conversion
• Stronger engagement and retention
• Greater marketing efficiency and ROI
Data Cloud
Unified, real-time customer data foundation for segmentation, personalization, analytics, and AI decisioning.
Outcomes:
• Complete, actionable customer view
• Faster personalization and decisioning
• Stronger foundation for Agentforce and AI
AI-powered contact center combining Salesforce Service Cloud and Agentforce to improve efficiency, CX, and agent productivity.
Outcomes:
• Reduced AHT and operating costs
• Faster first-contact resolution
• Improved agent productivity and CX consistency
Enterprise-wide agentic AI enablement to identify use cases, deploy governed agents, and scale adoption.
Outcomes:
• Reduced manual dependency
• Faster decisions and execution
• Scalable, governed AI adoption
Modernized customer touchpoints with connected, intelligent, and self-service digital experiences.
Outcomes:
• Improved CSAT and NPS
• Higher digital adoption and deflection
• Reduced call volumes
Intelligent revenue workflows that automate quoting, pricing, approvals, renewals, and billing.
Outcomes:
• Faster quote-to-cash cycles
• Improved win rates and deal velocity
• Scalable, predictable revenue operations
Unified Salesforce landscapes that reduce complexity, technical debt, and cost while preparing data for AI.
Outcomes:
• Lower total cost of ownership
• Improved performance and scalability
• Clean, governed AI-ready data foundation
Salesforce FSC implementation for banking, insurance, and wealth management transformation.
Outcomes:
• Improved advisor and agent productivity
• Faster onboarding and servicing
• Personalized, compliant customer experiences
Salesforce Health and Life Sciences Cloud implementations for compliant, data-driven engagement.
Outcomes:
• Improved care coordination and engagement
• Faster case resolution and adherence tracking
• Scalable, compliant healthcare transformation
Loyalty ecosystem design and modernization to improve retention, engagement, and long-term customer value.
Outcomes:
• Higher retention and lifetime value
• Stronger repeat engagement and brand affinity
• Personalized loyalty at scale
Personalized cross-channel engagement powered by connected journeys, audience intelligence, and campaign automation.
Outcomes:
• Improved campaign relevance and conversion
• Stronger engagement and retention
• Greater marketing efficiency and ROI
Unified, real-time customer data foundation for segmentation, personalization, analytics, and AI decisioning.
Outcomes:
• Complete, actionable customer view
• Faster personalization and decisioning
• Stronger foundation for Agentforce and AI
Industry Focus
Banking and Financial Services
Build lasting trust by leveraging Salesforce CRM to streamline secure banking journeys and lead management.
Communications, Media and Entertainment
Unify content and commerce with automated marketing and Salesforce-driven engagement strategies.
High Tech (Technology)
Accelerate adoption and revenue growth through tailored Salesforce apps and real-time performance insights.
Healthcare
Eliminate patient friction with custom Salesforce workflows that build trust-based, connected ecosystems.
Insurance
Modernize the policyholder funnel using Salesforce’s advanced automation to reduce friction and costs.
Manufacturing
Optimize outreach by integrating data-heavy industrial tech with scalable, tailored Salesforce applications.
Mortgage Services
Simplify lending paths with engineered Salesforce workflows that guide borrowers through every funnel stage.
Energy & Utilities
Enhance service efficiency with integrated Salesforce tools focused on sustainable value and data-driven CX.
Retail & Consumer Goods
Drive sales and lifetime value by turning shopper insights into high-fidelity Salesforce commerce journeys.
Travel & Logistics
Capture intent on any device with mobile-first Salesforce capabilities across the entire booking path.
Why Sutherland
Improved Customer Relationships
Gain deep customer insights to better understand needs and deliver exceptional, personalized service.
Enhanced Productivity and Efficiency
Boost efficiency across sales, marketing, and service teams using advanced Salesforce features.
Improved Forecasting and Planning
Access accurate pipeline and revenue data to adapt quickly to shifting market trends.