Ausblick 2026: Der Weg zum agentenbasierten Unternehmen
AI is shifting from insight to action. As intelligence moves off dashboards and into real-time operations, enterprises must evolve from AI-first experiments to AI-native systems embedded across the software development lifecycle (SDLC). While early adopters are seeing meaningful gains, many organizations remain constrained by legacy friction, siloed data, and limited readiness for autonomy at scale. ...
1.7M Day-One Interactions and 1000% Capacity Growth: Scaling Global Support for a $3B Streaming Launch
Learn how Sutherland enabled a global entertainment conglomerate to deliver exceptional customer service with cutting-edge platforms and advanced AI capabilities as they entered a new segment.
14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
Contextual AI-Powered Translation to Scale Multilingual Support for Spotify with 35,000+ Monthly Resolutions and 90%+ Customer Delight
How a global digital music service significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.
Activision Enhances System Stability and Increases Testing ROI by 50% with Sutherland’s CloudTestr
Leading video game brand Activision leverages Sutherland's CloudTestr to enhance testing efficiency, tackling system challenges and ensuring unmatched gaming experiences.
Sutherland Powers AI-Driven Sales and Support Transformation for Global Storage Solutions Leader
Sutherland’s AI-powered chatbot transformed support for a global storage leader—achieving 65% containment, faster responses, and a 9% sales uplift through scalable, cloud-integrated automation.
AI: From the Fringe to the Forefront
The conversation at MWC 2025 wasn’t just about AI; it was about AI becoming the backbone of the future of telecom. From AI-embedded handsets and self-optimizing networks to intelligent BSS/OSS solutions and AI-powered customer experiences, the telecom industry is no longer asking ‘if’ AI will transform operations but ‘how fast’ it can be embedded across ...
Trust in AI: The Defining Force in Telecom Transformation
Another Mobile World Congress and this time, it was different. Last year, AI was a hot topic. This year, AI was the topic. Every conversation revolved around how AI is redefining telecom, from networks to business processes, automation to customer experience. The industry is no longer just exploring AI—it’s experimenting, implementing and committed to scaling ...
84% Recovery and $2M Cash Flow Gains: How Sutherland Transformed Collections for a Global Tech Giant
Discover how Sutherland partnered with a leading communications solutions provider, to turn collections process challenges into a success story.
2025 Outlook | Media & Entertainment | The Year for Hyper-Personalized Content, Fully Immersive Experiences, and Streamlined Operations
Consumers today are bombarded by a tidal wave of content vying for their attention, placing increasing pressure on media and entertainment companies to adapt to their ever-evolving demands while also finding new revenue streams and ways to cut costs. Scaling AI investments can help brands in the sector take their ability to deliver real-time, personalized ...