Ausblick 2026: Der Weg zum agentenbasierten Unternehmen
AI is shifting from insight to action. As intelligence moves off dashboards and into real-time operations, enterprises must evolve from AI-first experiments to AI-native systems embedded across the software development lifecycle (SDLC). While early adopters are seeing meaningful gains, many organizations remain constrained by legacy friction, siloed data, and limited readiness for autonomy at scale. ...
40% Reduction in Claims Processing Time for Leading Online Homestay Marketplace
Industry: Insurance Client Overview A global leader in the online homestay and experiences marketplace, operating in over 220 countries, with a significant presence in emerging markets. The company is renowned for providing seamless, user-friendly experiences for both leisure and corporate travelers. The Challenge Enhancing Claims Processing Amidst Rapid Global Expansion Despite its strong market position ...
Turning Claims into Customer Experiences with Analytics and Hyper-Automation
For Chief Experience Officers (CXOs), business leaders, and technology decision-makers, the insurance claims process is more than an operational task – it’s a strategic lever for improving customer experience and unlocking enterprise value. As expectations for real-time service and hyper-personalized engagement grow, delivering seamless claims experiences has become a competitive imperative. At Sutherland, we believe ...
Breaking the Chains of Legacy: Transforming Life & Benefits Insurance for the Digital Age
Life & Benefits (L&B) insurers are at an inflection point—legacy systems are no longer just costly; they are barriers to survival. Over 60% of insurers still rely on 20+ year-old systems, limiting agility and scalability. This whitepaper explores why modernization is imperative, key challenges such as data migration and cultural resistance, and how insurers can ...
Breaking the Chains of Legacy: Transforming Life & Benefits Insurance for the Digital Age
Life & Benefits (L&B) insurers are at an inflection point—legacy systems are no longer just costly; they are barriers to survival. Over 60% of insurers still rely on 20+ year-old systems, limiting agility and scalability. This whitepaper explores why modernization is imperative, key challenges such as data migration and cultural resistance, and how insurers can ...
Revolutionizing Claims with AI: From Legacy Systems to Automation
The insurance industry is undergoing a seismic shift, and nowhere is this more evident than in claims processing. With AI-powered claims automation and Gen AI-driven intelligence, rapidly transforming workflows, insurers are moving from reactive claims management to a proactive, intelligent model that enhances efficiency, customer experience, and cost control. Watch the full webinar here. The ...
Sutherland Helps Protective Insurance Transition from ADMI to Titanium with 60% Cost Savings
The Challenge Solving Complexity and Driving Scale Our client, Protective Insurance, is a trusted insurance provider committed to helping customers achieve financial security through reliable and innovative solutions. With over 110 years of service, the company offers a wide range of products, including life insurance, annuities, and asset protection. The client faced significant operational and ...
40% Faster Policy Processing Through Legacy System Transformation
Discover how a leading Insurance provider overcame legacy system challenges, and ensure seamless policy and claims data migration.
Interview: NEXT Insurance Head of Operations on Why Sutherland Is the Ideal CX Transformation Partner
NEXT Insurance has rapidly evolved into one of the most trusted brands in small commercial insurance. To meet the growing expectations of small business owners for seamless and efficient customer service, NEXT sought a partner with deep industry expertise, proven execution, and operational flexibility. Enter Sutherland—a global leader in digital CX transformation. In this interview, ...
AI-Driven Underwriting, Claims Modernization, and Digital Ecosystem Integration (Ungated)
The insurance industry is entering a decade of unprecedented disruption and innovation, converging at a time when Property & Casualty (P&C) and Life & Benefits (L&B) insurers are still grappling with entrenched legacy systems and operational inefficiencies. Navigating these challenges requires bold action and a focus on innovation. To remain competitive, the industry must embrace ...