3 Keys To Content Moderation Success
Experienced human moderators working in concert with AI are the gold standard for content moderation. Content diversity and complexity are growing exponentially. This growth explosion has made it increasingly difficult to train and configure artificial intelligence to manage the deluge of content cascading across multiple media platforms without necessary human oversight.
Top 4 Imperatives to Ensure Remote Workforce Security
With the advent of COVID-19, Work from Home (WFH) has become the new normal for many organizations and their employees — for 2021 and beyond.
Sutherland Anywhere®
Unparalleled resilience to thrive amid disruption. Unlock high-performance outcomes with flexible services, delivered to and from anywhere in the world.
Sutherland Wins 2021 Brandon Hall Group HCM Excellence Awards in Four Categories
Sutherland wins two gold and two silver awards for digital and creative campaigns across the Excellence in Learning and Excellence in Leadership Development Awards
Is This Really The New Normal?
Old tech won't suffice in the New Normal of remote work and virtual teaming. Real human connection demands modern technology platforms and business processes that are up to the task.
Supporting Today’s Connected Consumer
The technical landscape in US households has changed significantly, and the old models of break/fix support no longer meet consumer needs. Data-driven solutions and innovative support services can expand the tools and types of support services available to improve the user experience and drive new revenue opportunities.
Gauge Your Intelligent Automation Maturity
Robotic Process Automation: How Prepared Are You?
Sutherland Extends Lead in Experience-Led Digital Transformation, Adding Two Industry Veterans to Expand Digital Transformation Position Globally
Sutherland, the experience-led digital transformation company, expanded its position as leading pioneer in hyperautomation and in growth areas. With the addition of Banwari Agarwal – as Global Head of Banking, Financial Services and Insurance (BFSI) vertical and Global Head of Business Development for Intelligent Automation – Sutherland is even better prepared to harness over 35 years of success in transforming customer operations. Sutherland’s appointment of Vishal Bhatnagar as Head of Europe demonstrates Sutherland’s expanding global footprint and steady evolution across their clients’ digital transformation journey.
Maximize the Effectiveness of Salesforce in Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
8 Questions For Measuring The Effectiveness Of Salesforce In Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.