Behind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption
Tired of the limited use cases and value of RPA software? Deploy intelligent automation to: 1. Move beyond rule-based tasks 2. Increase access to data 3. Re-assign employees to higher-value work 4. Enable improved customer support More on how this technology drives better business outcomes, here.
AI for Good: How to Leverage AI Technology to Enhance Customer & Agent Experiences
At this point, most of us will admit that AI is beginning to touch different parts of our lives every day. Algorithms are being deployed to observe, learn, and iterate to recommend music, auto-fill search queries, and optimize traffic routes. In the manufacturing sector, for example, image-recognition technology and sensors are allowing a manufacturing plant ...
Contact Center AI Solution | CCAI | Sutherland
Delivering industry-leading customer service with contact center tailored solutions across the CX spectrum, provided through a seamless “as a service” model. Learn more.
Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future
Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents
Sutherland Connect
Engage customers and improve customer loyalty through a comprehensive omnichannel cloud-based ‘Customer Experience as a Service’ platform.
Sutherland Shatters Annual Goal
Employees completed more than 400 classroom check-ups in partnership with the Champion Academy, surpassing last year’s total of 300
Sutherland | Cognitive Knowledge Engine (CKE) with Intent-AI technology
Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it's one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It's fast, frictionless, and highly relevant.
Sutherland Named a Leader in Everest Group Customer Experience (CX) Analytics Services PEAK Matrix Assessment 2019
Digital transformation forerunner recognized for its market impact and vision & capability in successful delivery of CX analytics services
Hey Google, Can You Understand Me Now? Good!
The recent update to Google Assistant is the biggest yet for the voice assistant. Could this finally push us deeper into a voice-activated world? Read more.