Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises
Pioneering Excellence in Business and Digital Transformation Across Industries “Sutherland Global’s emphasis on automation, robust AI-powered service desk capabilities, and continuous investment in expanding its digital workplace partnership ecosystem has collectively contributed to its recognition as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 – Mid-market enterprises. Clients appreciate Sutherland ...
Sutherland Translate AI for Spotify : Breaking Barriers, Building Connections
Sutherland’s Translate AI leverages advanced AI-driven translation to enable real-time multilingual support, ensuring accurate, efficient solutions without dependence on the agent’s native language. Spotify grows its service capabilities and customer engagements by delivering personalized assistance globally, aligning with Sutherland’s commitment to innovation and operational excellence.
The Wave of Incorrect and Fake Narratives – Impact of Misinformation and Disinformation on the Upcoming US Elections
The internet has become a powerful conduit for spreading misinformation and disinformation, affecting critical areas like public health and elections. Its reach is vast, and no part of life is immune to its influence. The World Economic Forum predicts that this escalating threat could become the top global risk within two years. As the United ...
Revolutionizing IT Service Desks: Harnessing Predictive and Pre-Emptive Hardware Automation for Proactive IT Solutions
Imagine a world where IT service desks don’t just fix hardware issues — they predict and prevent them. This is the world that AIOps is building. AIOps, or Artificial Intelligence for IT Operations, is revolutionizing how IT service desks manage and support hardware. By harnessing machine learning, big data, and analytics, AIOps automates and streamlines ...
Enterprise Cuts 6K+ Outage Minutes Monthly via Global Technology Operations Center
Learn how Sutherland leveraged its Global Technology Operations Centers to monitor and manage its vast global network infrastructure.
Tech Leader Transforms Operations with AI: 70% Less Downtime, 50% Cost Savings, 20% Higher FCR
How a Fortune 500 tech company serving over 180 markets globally unlocked real-time insights into their hardware maintenance to limit downtime, reduce costs, and enhance customer experience.
Where IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success
Employee experiences with IT and technology fall short of expectations, with 34% reporting persistent issues that remain unresolved. While many of these tech issues may be beyond IT’s immediate control, it’s evident that service desks struggle to meet demand and deliver the seamless experience employees expect. In order to stay competitive, responsive, and efficient, organizations ...
Where IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success
Employee experiences with IT and technology fall short of expectations, with 34% reporting persistent issues that remain unresolved. While many of these tech issues may be beyond IT’s immediate control, it’s evident that service desks struggle to meet demand and deliver the seamless experience employees expect. In order to stay competitive, responsive, and efficient, organizations ...
Fortune-100 Tech Company Achieves 89% ARR Growth & 96% Campaign Success Lift
How Sutherland delivered 89% growth in Annual Recurring Revenue (ARR) for a leading communications and collaboration platform.
Data Infrastructure Leader Hits 4.5+ CSAT & 79% Case Closure with Next-Level Support
How a global provider of data services and cloud operations redefined its global customer support experience, driving new efficiencies and streamlining operations.