Sutherland Case Study
Learn more about how Sutherland helped a top 3 telecommunications provider reboot their support infrastructure.
A midyear customer experience check-up
As the year’s halfway point has come and gone, it’s time for a health check: Is your company creating winning customer experiences using the latest trends and philosophies? It had better be, because companies lose more than $62 billion annually due to poor customer service, customer service and experience expert Shep Hyken writes in Forbes ...
Sutherland brings quick Process Transformation to Fortune 500 tech company
With a clearer picture of the day-to-day operations and customer interactions, the client is now able to make more timely and informed business decisions.
Combatting the Three Biggest Challenges of Big Data
A version of this article was first published on Forbes.com. In today’s dynamic business ecosystem, where consumer habits, interests, and purchasing patterns evolve rapidly, executives are leveraging big data insights to try and remain competitive. But executive teams face considerable challenges in arriving at clear and actionable direction from the big data that’s gathered. Analyzing ...
DHL saves millions with Sutherland’s automation solution
Read how Sutherland deployed an automation solution for DHL to transform inefficient processes, established a central knowledge database and more!
Sutherland Named Leader in Automation and Transformation
In the recently released ISG Provider Lens report, Sutherland’s digital enabled Finance and Accounting services were recognized for industry leadership. The report referenced a growing trend towards clients needing innovative and technology-driven services and therefore evaluated companies on the ability to provide process transformation services. ISG defined four client archetypes based on vertical-specific services as ...
Three Time Leader in Gartner Magic Quadrant 2017
Read about our business process that has led to being named a leader for the third consecutive Gartner Magic Quadrant report.
$16M Annual Savings Delivered with Smarter Dispatch Management for Fortune 500 Tech Giant
A Fortune 500 computer hardware and technology company.
Sutherland Acquires Big Data Analytics Firm Nuevora
Acquisition Offers Clients Ideal Combination of Analytics Expertise and BPO Experience to Save Money, Time While Driving Customer Actions and Business Outcomes.