Being Human in a Virtual World
The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now—by necessity—being reimagined. Regardless of what happens with Covid, the need for brands to be more human in an increasingly virtual world is here to stay.
Sutherland Analytics
Privacy to Primacy: Transforming Remote Interactions into Winning Experiences
The last few years have represented an awakening around the many and complex issues related to data privacy.
Sutherland Sentinel AI® Explained
Sutherland Sentinel AI™ provides multiple layers of AI-driven security to enable secure, scalable, and sustainable operations in all working environments enabling you to secure your people, secure the data, and pass the audit.
How Machines Can Help Your Human Employees Work More Productively From Home
As businesses support their remote workforces, leaders are exploring how to better use technology to provide higher-value work for their employees.
AI for Good: How to Leverage AI Technology to Enhance Customer & Agent Experiences
At this point, most of us will admit that AI is beginning to touch different parts of our lives every day. Algorithms are being deployed to observe, learn, and iterate to recommend music, auto-fill search queries, and optimize traffic routes. In the manufacturing sector, for example, image-recognition technology and sensors are allowing a manufacturing plant ...
Contact Center AI Solution | CCAI | Sutherland
Delivering industry-leading customer service with contact center tailored solutions across the CX spectrum, provided through a seamless “as a service” model. Learn more.
Sutherland | Cognitive Knowledge Engine (CKE) with Intent-AI technology
Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it's one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It's fast, frictionless, and highly relevant.
3 Ways to Drive White Glove Customer Service in Retail
Read as we break down the 3 steps retailers should take to establish a digital transformation strategy that drives white glove customer service.
Turning Artificial Intelligence into Retail Intelligence
Make AI a competitive advantage for your retail business