Negotiating the Risks and Opportunities of Expanding AI Capabilities for Central Banks
Central banks have already embraced AI to help them as the guardians and stewards of monetary policy and financial resilience. Many are leveraging next-level capabilities to boost real-time monitoring of economic indicators, automate and streamline processes, and support supervision of innovations in payments and lending systems, among other applications. Yet, as Piero Cipollone—an executive board ...
Unlocking the AI Evolution: How Central Banks Can Deliver Next-Level Outcomes
Rising inflation poses a significant global challenge, impacting households, businesses, and governments alike. Central banks play a crucial role in addressing this by stabilizing the economy through the delicate balance of adjusting interest rates and managing the money supply. In support of this mandate, many central banks worldwide became early adopters of AI and machine ...
Insurance TPA: New Partner in L&A Business Agility
In this one-hour webinar hosted by Anthony O’Donnell, Editor of Insurance Innovation Reporter, you will learn: Life and annuity insurers are currently shifting towards digital transformation. However, many third-party administrators (TPAs) still rely on non-digital modes, which limits their transactional capabilities – and means they support primarily non-strategic products. However, a new model is emerging ...
Claims Generative AI Solution
Transform the way claims are processed with Sutherland’s claims solution – reduce operational costs, increase efficiency and improve customer satisfaction.
3 Key Design Principles for Gen AI in CX
Customers today have high expectations, and it’s up to you to meet them. They’re used to highly digital and personalised experiences, which mean they won’t stick around when any interaction with your business doesn’t live up to this standard. In fact, 39% of Americans report having had a customer service experience so bad that they ...
Overclock Your Gaming Content Moderation Capabilities
Sweatlords are one thing. But griefers and bullies who harass, intimidate, and threaten other players or share harmful, offensive, or misleading content are another. Toxic behavior has the power to not only ruin the gaming experience but cause deeper damage to players and the broader community – which can hurt your bottom line. Digital harassment, ...
Insurance TPA: New Partner in L&A Business Agility
Register for our upcoming webinar to discover how modern TPAs can support rapid product development and digital customer experience.
AI Is Transforming Network Operations: Here’s How You Can Get Ahead of the Curve
As the digital landscape continues to evolve at an unprecedented pace, network operators face mounting challenges. The increasing complexity of telco networks has left them overloaded, overwhelmed, and unable to continually enhance end-user’s experience to elevate business outcomes. Engineering and support teams must spend too much time on manual, day-to-day tasks, which creates inefficiencies that ...
Cybersecurity Leader Achieves 95% CSAT and 50% Higher Self-Service with AI Support
How a cybersecurity leader serving the world’s top companies implemented an end-to-end support solution to cut costs, enhance service delivery, and improve the customer experience.
Ordinary to Exceptional: Unpacking the Insurance Customer Experience Evolution
In the aftermath of the recent Auto Insurance NPS unveiling, it’s evident that the insurance industry is at a pivotal crossroads. The seismic tremors of customer experience dissatisfaction have sent shockwaves, with only 49% of our American counterparts deeming their insurance encounters up to snuff. This revelation serves as a resounding call to action, ushering in ...