Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization
How a major consortium modernized its silo-style operations through a strategic partnership, and a unique combination of market-leading technology and business process excellence.
Turning Claims into Customer Experiences with Analytics and Hyper-Automation
For Chief Experience Officers (CXOs), business leaders, and technology decision-makers, the insurance claims process is more than an operational task – it’s a strategic lever for improving customer experience and unlocking enterprise value. As expectations for real-time service and hyper-personalized engagement grow, delivering seamless claims experiences has become a competitive imperative. At Sutherland, we believe ...
Composable Banking vs. Traditional Core: The Blueprint for Future-Ready Financial Institutions
The Banking Crossroads: Composable or Legacy? The banking industry stands at a pivotal moment. While traditional core banking systems have supported financial institutions for decades, they are increasingly becoming barriers to innovation, agility, and customer-centricity. On the other hand, composable banking—a modular, API-first approach—is redefining how banks scale, integrate fintechs, and enhance customer experiences. The ...
AI: From the Fringe to the Forefront
The conversation at MWC 2025 wasn’t just about AI; it was about AI becoming the backbone of the future of telecom. From AI-embedded handsets and self-optimizing networks to intelligent BSS/OSS solutions and AI-powered customer experiences, the telecom industry is no longer asking ‘if’ AI will transform operations but ‘how fast’ it can be embedded across ...
Sutherland Recognized as a Major Contender in Everest Group’s 2024 RCM PEAK Matrix
Sutherland Global Services Recognized as a Major Contender in Everest Group’s 2024 RCM Operations PEAK Matrix® Assessment. This recognition highlights Sutherland’s leadership in digital transformation within healthcare revenue cycle management (RCM). By leveraging advanced technology solutions and a client-first approach, we continue to drive efficiency, enhance financial performance, and reimagine the future of RCM operations.
Sutherland Recognized as a Major Contender in Everest Group’s 2024 RCM PEAK Matrix – Ungated
Sutherland Global Services Recognized as a Major Contender in Everest Group’s 2024 RCM Operations PEAK Matrix® Assessment. This recognition highlights Sutherland’s leadership in digital transformation within healthcare revenue cycle management (RCM). By leveraging advanced technology solutions and a client-first approach, we continue to drive efficiency, enhance financial performance, and reimagine the future of RCM operations.
How the Rise of Managed Services is Driving the Resurgence of Fintech
And while many assumed that nothing could prove more challenging than the global pandemic of 2020, those that persevered into the aftermath were met with a tough macroeconomic landscape and dwindling levels of VC funding that have seriously impacted the sector’s growth. Here, FinTech Futures evaluates how the evolving macroeconomic conditions of the past 24 ...
Sutherland Partners With a Leading P&C Insurance Company to Transform Insurance Operations, Enabling 40% Zero Touch Claims
Learn how this top P&C Insurer turned their legacy systems into state-of-the-art business enablers following a series of large acquisitions.
Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind
How a leading international insurer increased its written premiums by $400 million, with 98% customer satisfaction, through digital transformation that focused on delivering an exceptional experience.
Group Benefits Carrier Boosts Efficiency by 28% & Cuts Costs by 51%
Leveraging our 3A Blueprint (Analyze, Automate, Augment), we crafted a near-shore contact center solution anchored by empathy, transparency, and customer satisfaction – increasing productivity and shrinking expenses.