Contact Center AI Solution | CCAI | Sutherland
Delivering industry-leading customer service with contact center tailored solutions across the CX spectrum, provided through a seamless “as a service” model. Learn more.
Sutherland | Cognitive Knowledge Engine (CKE) with Intent-AI technology
Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it's one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It's fast, frictionless, and highly relevant.
3 Ways to Drive White Glove Customer Service in Retail
Read as we break down the 3 steps retailers should take to establish a digital transformation strategy that drives white glove customer service.
Turning Artificial Intelligence into Retail Intelligence
Make AI a competitive advantage for your retail business
Digging Deep Into Data Can Yield Huge Benefits When It Comes to Business Process Improvement
Businesses must prioritize business process transformation. More specifically, there needs to be a constant focus on rethinking and rebuilding business processes to match the speed and demand of today's customer-centric world.
Robotic process automation is redefining the way brands interact with their customers.
Human or Bot? Three Reasons AI-powered Chatbots Are Changing the Face of CX
How Chatbots Are Empowering the B2Me Movement
Chatbots are being increasingly used as a way to convert website visitors into actual paying customers.
Combining AI and Blockchain Makes for More Impactful Big Data Analytics
Both artificial intelligence & blockchain are revolutionary technologies significant impacts on the evolution of big data analytics. Together, even more.
Benefits of Big Data for Business Processes
Innovative companies are leveraging big data to inform operational strategies. Learn more about big data benefits for business processes here.
Voice Tech’s Next Big Hurdle is Inclusivity
Voice-first technologies are on an upward trajectory of growth—one that shows no signs of stopping. Voice technology still showcases enough inherent biases that are preventing this technology from being holistically adopted.