HFS Unfiltered Stories: Transforming Legacy Insurance by Effectively Converging Business and Technology
Explore the ways to break silos, leverage AI, and build future-ready workforces for driving legacy transformation in insurance.
HFS Highlight Report: Sutherland – The Disruptor Transforming Legacy Insurance by Converging Business and Technology
The Results Speak for Themselves: “Sutherland offers a refreshing and compelling alternative for insurers seeking a transformation partner that looks beyond the technical and genuinely embraces a business-driven approach.“ “Tackling legacy issues and driving operational transformation” has remained a top priority for insurance companies aiming to modernize and innovate. While many insurers partner with Business ...
HFS Highlight Report: Sutherland – The Disruptor Transforming Legacy Insurance by Converging Business and Technology
“Sutherland offers a refreshing and compelling alternative for insurers seeking a transformation partner that looks beyond the technical and genuinely embraces a business-driven approach.“ – Reetika Fleming, Executive Research Leader, HFS. “Tackling legacy issues and driving operational transformation” has remained a top priority for insurance companies aiming to modernize and innovate. While many insurers partner ...
MENA Bank Builds New Operating Model in 4 Months to Unlock Sustainable Growth
See how a leading bank in the MENA region identified inefficiencies and realized operational excellence, guided by Sutherland’s core expertise in advanced analytics.
Bermuda’s Leading Bank Achieves 20% TCO Reduction via Digital Transformation
Learn how one of Bermuda's largest banking and financial services organizations embarked on a strategic digital transformation journey with Sutherland toenhance operational efficiency and customer satisfaction.
3 Key Design Principles for Gen AI in CX
Customers today have high expectations, and it’s up to you to meet them. They’re used to highly digital and personalised experiences, which mean they won’t stick around when any interaction with your business doesn’t live up to this standard. In fact, 39% of Americans report having had a customer service experience so bad that they ...
Interview: Hiscox USA CEO spricht darüber, warum Sutherland der perfekte Partner für die digitale Transformation ist
Hiscox was the first to launch a digital insurance presence for small business owners in the U.S. They had a head start, but as the market evolved, competitors were starting to catch up. Keen to stay on top of the leaderboard, Hiscox chose Sutherland for an ambitious transformation, promoting new growth, redefining customer experience, and ...
Top 10 Public Accounting Firm Gains 25–30% Cost Optimization via Global Delivery Expansion with Sutherland
Learn how Sutherland leveraged its consulting expertise, business process excellence and market-leading technology to streamline the client's financial practices, enhance decision-making and drive efficiencies across advisory, tax, and assurance services.
Unlock the Potential of Omnichannel: Top Insights for Maximizing Value
A powerful omnichannel experience used to be a business goal. Now it’s a must-have. But it’s also difficult to implement – and some businesses find it a daunting prospect. The truth is, it can be easy to overlook that omnichannel functionality is not limited to customer care alone – there are a broad array of ...
30% Sales Growth for a US Non-profit Finance Cooperative Through Salesforce Automation
Learn how Sutherland helped a US finance cooperative grew sales 30% by automating its lead generation and testing platforms.