Sutherland Helps Global PC Manufacturer Enhance Customer Support Through Intelligent On-Device Support
Learn how Sutherland helped an American multinational technology company transform customer support with intelligent AI capabilities, enhancing the user experience and reducing costs.
1.7M Day-One Interactions and 1000% Capacity Growth: Scaling Global Support for a $3B Streaming Launch
Learn how Sutherland enabled a global entertainment conglomerate to deliver exceptional customer service with cutting-edge platforms and advanced AI capabilities as they entered a new segment.
14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
Contextual AI-Powered Translation to Scale Multilingual Support for Spotify with 35,000+ Monthly Resolutions and 90%+ Customer Delight
How a global digital music service significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.
AI Customer Experience: Transforming the Future of Customer Service
In today’s fast-paced digital landscape, artificial intelligence (AI) is not just a buzzword – it’s a transformative force reshaping how businesses engage with their customers. At Sutherland, we’ve been at the forefront of this evolution, harnessing AI to redefine customer experiences (CX) and set new standards in service excellence. The Power of AI in Modern ...
Composable Banking vs. Traditional Core: The Blueprint for Future-Ready Financial Institutions
The Banking Crossroads: Composable or Legacy? The banking industry stands at a pivotal moment. While traditional core banking systems have supported financial institutions for decades, they are increasingly becoming barriers to innovation, agility, and customer-centricity. On the other hand, composable banking—a modular, API-first approach—is redefining how banks scale, integrate fintechs, and enhance customer experiences. The ...
AI: From the Fringe to the Forefront
The conversation at MWC 2025 wasn’t just about AI; it was about AI becoming the backbone of the future of telecom. From AI-embedded handsets and self-optimizing networks to intelligent BSS/OSS solutions and AI-powered customer experiences, the telecom industry is no longer asking ‘if’ AI will transform operations but ‘how fast’ it can be embedded across ...
Trust in AI: The Defining Force in Telecom Transformation
Another Mobile World Congress and this time, it was different. Last year, AI was a hot topic. This year, AI was the topic. Every conversation revolved around how AI is redefining telecom, from networks to business processes, automation to customer experience. The industry is no longer just exploring AI—it’s experimenting, implementing and committed to scaling ...
Interview: NEXT Insurance Head of Operations on Why Sutherland Is the Ideal CX Transformation Partner
NEXT Insurance has rapidly evolved into one of the most trusted brands in small commercial insurance. To meet the growing expectations of small business owners for seamless and efficient customer service, NEXT sought a partner with deep industry expertise, proven execution, and operational flexibility. Enter Sutherland—a global leader in digital CX transformation. In this interview, ...