Provider onboarding should not take months. Yet fragmented teams, systems, and vendors create delays, rework, directory errors, and repeated status calls.
Sutherland connects credentialing, enrollment, provider data, rosters, contracting, and outreach through one coordinated operating model. Intelligent workflows, real-time visibility, and experienced operations teams help health plans accelerate onboarding, strengthen compliance, reduce provider abrasion, and improve network performance without replacing existing platforms.
30-40%
Reduction in credentialing turnaround time
25-30%
Reduction in critical credentialing errors
50%
Increase in credentialing productivity
99%
Overall roster accuracy
>40%
Reduction in roster processing time
Real-time lifecycle, SLA, and compliance visibility
One Connected Provider Lifecycle
Sutherland Provider Lifecycle Management (PLM) solution combines platforms and managed services to orchestrate selected or end-to-end provider lifecycle functions across existing systems and third-party tools.
Who We Serve
Commercial Health Plans
Connect provider operations across products, networks, systems, and vendors.
Medicare Advantage Plans
Improve directory accuracy, audit readiness, and provider verification workflows.
Medicaid Managed Care Plans
Coordinate provider data and outreach across state-specific requirements.
ACA Marketplace Plans
Strengthen provider directory accuracy and compliance readiness at scale.
Integrated payer-provider organizations
Align delegated and non-delegated credentialing, data, roster, and contract workflows.
Our Solutions
Move every provider request forward through one coordinated lifecycle. Sutherland combines purpose-built platforms, automation, and managed services across the functions below, while integrating with the systems and vendors you already use.
SmartPLM
Coordinate handoffs, enforce SLAs, and see lifecycle status across systems, teams, and vendors.
Provider Portal and Intake
Give providers self-service requests and real-time status to reduce friction and avoidable calls.
SmartSurvey
Run compliant, omnichannel provider surveys with tracked outreach, responses, and audit trails.
SmartCred
Accelerate credentialing and recredentialing with automated verification, monitoring, and managed services.
SmartRoster
Normalize and validate provider rosters for accurate, SLA-tracked updates across downstream systems.
Contracting Services
Manage agreements, rates, amendments, renewals, and execution with clear downstream alignment.
SmartPDM
Validate provider data and coordinate timely updates to improve directory accuracy and compliance.
SmartIntake
Classify, extract, validate, and route provider documents and contract data with AI-powered workflows.
Features and Benefits
Why Sutherland
One Accountable Partner
Coordinate the full provider journey across credentialing, data, rosters, contracts, and outreach.
No Rip and Replace
Work across existing payer platforms, Council for Affordable Quality Healthcare (CAQH), credentialing systems, and third-party vendors.
Technology Plus Operations
Combine purpose-built platforms with experienced teams that operate the workflows end to end.
Healthcare Scale
Support 20 health plans and process more than 10 million provider transactions annually.
Compliance-Ready Delivery
Operate with NCQA CVO, URAC CVO, HITRUST, SOC 2 Type II, and HIPAA-aligned controls.
Controlled Transition
Protect ongoing operations through discovery, parallel run, controlled cutover, and stabilization.
Certifications
