Workforce Rewired: AI, People and the Choices That Shape Change

Join Sutherland’s Chief People Officer, Eric Tinch, as he shares insights on AI, workforce change, and human-centric digital transformation.

Featured Speakers:

  • Eric Tinch
    Eric Tinch Chief People Officer
  • Sonya Barlow
    Sonya Barlow Host, Back to the Future Podcast

Epsiode Summary:

In this episode of Back to the Future with Sutherland, host Sonya Barlow sits down with Shantanu Das, GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair, and Sanjay Reddy, SVP & Global Head of Retail and CPG at Sutherland. Together, they discuss how AI is evolving from a tool of efficiency into a driver of human-centered value.

Back to the Future

Listen Now

Listen on:
View Transcript

Key insights:

  • Why AI should be seen as an enabler, not a replacement.
  • Lessons learned from implementing AI-driven recruiting tools.
  • The importance of balancing global scalability with local context.
  • How Sutherland’s Grow Your Own Way program empowers employees to upskill and stay future-ready.
  • The critical role of communication, empathy, and optimism in navigating change.
  • This forward-looking conversation is a must-listen for leaders, HR professionals, and anyone navigating the intersection of people and technology.

Speakers

Eric Tinch
Eric TinchChief People Officer
Sonya barlow
Sonya BarlowHost, Back to the Future Podcast

Related Insights

Delivering End-to-End Memorable Experiences in the Travel & Hospitality Industry

Read More
PodcastBack to the Future

Beyond efficiency: The value spectrum of AI

Read More
PodcastBack to the Future

Human in the Loop: Balancing Automation With Empathy in AI

Read More
PodcastBack to the Future EP3