Today, telcos face a number of challenges, from legacy systems and cyber threats to revenue leakage and disjointed customer journeys. And no one strategy will solve all.
Those leading the charge and seeing measurable impact aren’t solving one challenge; they’re tackling them all through a unified approach. In this playbook, we explore the framework CSPs need for a coordinated transformation across six key AOBs:
- Customer Experience Transformation – Move from reactive service models to proactive, intelligent experiences.
- Network Operations and Automation – Pre-empt issues, orchestrate responses, and optimize performance.
- Cloud and IT Modernization – Build a flexible, scalable foundation for innovation, without hurting performance.
- Cybersecurity and Fraud Prevention – Enable real-time protection and adaptive defense without slowing operations.
- Billing, Collections & Financial Optimization – Strengthen financial health while boosting customer satisfaction with a digital-first approach.
- Connected Intelligence – Make better decisions and uncover new efficiencies with AI-enabled data governance.
