Prepaid Debit Card Provider Improves CX and Cuts Handling Time by 25%
Read how Sutherland helped a leading provider of prepaid debit cards reduce abandonment rate, increase average customer satisfaction rate and NPS.
Why Employee Engagement is Important for CX
Want to improve your company's customer experience strategy? Start with improving your employees' engagement. Read more here.
Finance Organizations Realize Big Change With Automation
As Sutherland’s Finance Transformation Practice leader, I am often asked what impact I anticipate automation will have on the finance organization – and how I foresee it impacting the current workforce? These are important questions. Here’s my answer: We truly are at an inflection point, the innovative potential of automation is creating a fundamental change ...
Process Transformation Unlocks New Revenue Streams for Financial Services Firm
Sutherland helped transform and operate the end-to-end management of a US-based mortgage company's mortgage process, optimizing each stage of loan processing.
Nationwide Tax Preparation Company Delivers Outstanding CX with a Loyal Contact Center Team
Read our case study on how Sutherland helped a nationwide tax preparation service company deliver outstanding CX with a loyal contact center team.
25% Reduction in Delinquencies with Digital Collections for a Non-Prime Consumer Credit Provider
View our case study on how Sutherland modernized collections processes for a leader in managing non-prime consumer credit.