2025 Outlook | Retail : The Year for Hyperpersonalization, Mobile-Centricity, and Seamless Omnichannel Integration
The retail industry has already embraced AI in a big way. Yet, retailers still face challenges like context gaps in customer understanding, limited personalization, and headaches related to delivering a consistent shopping experience across all channels. Retailers seeking to deepen their embrace of AI-powered solutions need to focus on the technological building blocks that’ll enable ...
Revolutionizing Retail: How IoT-Based Asset Monitoring is Transforming Store Operations
The retail industry is navigating a challenging landscape defined by rising operational costs, mounting regulatory demands, and intensifying competition from e-commerce giants. Energy costs, which now constitute over 40% of EBITDA in some regions, have surged to unsustainable levels. Inventory shrinkage continues to plague the sector, costing billions annually, while regulatory and sustainability mandates add ...
E-Commerce Giant Saves $300M and Reduces Returns with Smarter Content Strategy
A global leader in e-commerce and retail technology, specializes in delivering an unparalleled shopping experience to millions of customers worldwide. Known for its vast product catalog, innovative services, and customer-centric approach, the client has set a benchmark in customer excellence.
boAt Slashes Picking Time 50-80% & Recovers 4% Revenue Loss
Sutherland’s eSeal transformed boAt’s inventory and warranty management processes, addressing key operational pain points and delivering significant efficiency gains.
The Future of Retail: Lessons in Digitization From Black Friday 2024
It’s the most wonderful time of the year – especially for retailers. And this year more so than usual. With a condensed holiday shopping period between Black Friday and Christmas, more than half (55%) of US consumers already planned to start their holiday shopping in November. Over three-quarters – 76% – planned to make at ...
Unlocking Hyper-Personalization That Your Customers Really Want
Consumers both want—and despise personalization. Trying to build personalized customer experiences is as varied and nuanced as customers can be. Companies need to tailor their approach to consumer personalization across key moments in the customer lifecycle. For companies to successfully incorporate personalized moments into their customer experiences, they need a strategy to plan, data to ...
Chatbots and Conversational AI in Retail
Key areas covered in the whitepaper include: The retail landscape is evolving rapidly, and retailers are no longer simply selling products—they’re curating experiences. As customers increasingly demand digital-first, personalized interactions, the role of conversational AI and chatbots is becoming essential. This whitepaper explores the transformative impact of these technologies on customer engagement, operational efficiency, and overall business ...
Chatbots and Conversational AI in Retail
The retail landscape is evolving rapidly, and retailers are no longer simply selling products—they’re curating experiences. As customers increasingly demand digital-first, personalized interactions, the role of conversational AI and chatbots is becoming essential. This whitepaper explores the transformative impact of these technologies on customer engagement, operational efficiency, and overall business value. Discover how retailers can ...
Unlocking Hyper-Personalization That Your Customers Really Want
In this webinar, retail industry experts cover how to successfully incorporate personalized moments into customer experiences, assisted by technology and analytics.
Global Automotive Lubricants Giant Recovers 4% Revenue and Cuts Inventory Loss by 3% with Real-Time Visibility
Learn how Sutherland helped a leading global automotive lubricant company achieve real-time visibility across its production process and secondary sales channels to enhance overall supply chain efficiency.