Playtesting In The Labs
Sutherland Labs are one of the few agencies in London with two fully equipped labs capable of simultaneous playtesting and observation. As a games enthusiast (AKA a huge nerd), one of the reasons I joined was the fact that we do playtesting for games studios. Earlier this year, we ran 6 groups of 4 participants ...
How to Choose an Intelligent Automation Platform that Delivers Business-Led Process Transformation
When choosing an automation platform, focus on the features that help you 'close the gap' to sustainable business success
Upwork and Tent Announce “Opportunity Unlimited” to Connect Displaced Ukrainians to Remote Work Opportunities
Upwork, the world’s work marketplace, and the Tent Partnership for Refugees (Tent), a global network of over 250 major businesses committed to supporting refugees, today launched “Opportunity Unlimited: Connecting displaced professionals to remote work” – a new initiative to connect tens of thousands of displaced Ukrainian professionals to skilled remote work opportunities by the end of the year.
Sutherland CX360™ – Interactions Insights Explainer
Learn more about Sutherland CX360 interaction insights explainer.
Sutherland CX360™ – Predictive Outcomes Explainer
Learn more about Sutherland CX360 predictive outcomes explainer.
Sutherland CX360™ – Quality automation explainer
Learn more about Sutherland CX360 quality automation explainer.
Avoid Automation Failure By Focusing On What Machines Do Best
Stop trying to automate things you shouldn't. You can help avoid automation failure by focusing your efforts on things machines do best.
Why Automation Fails
Automations fail more often than they should. But yours don't have to. Raise your likelihood of success by avoiding these pitfalls.
How To Avoid Missing out on The Benefits Of Hyperautomation
Hyperautomation can bring transformation to an enterprise, but only when you have the proper roadmap, governance and change management. Here's what you can do now to keep your automation efforts from failing.
Get Better CX With Intelligent Automation
Intelligent automation drives great customer experience and revenue growth - not just better process efficiency.