30% Reduction in Call Volumes and Improved CX for Leading Telco
Read our case study on how Sutherland increased customer satisfaction & reduced cost for a media & entertainment company with intelligent automation.
Process Transformation Unlocks New Revenue Streams for Financial Services Firm
Sutherland helped transform and operate the end-to-end management of a US-based mortgage company's mortgage process, optimizing each stage of loan processing.
Reinsurance Company Process Transformation: Achieving Rapid Expansion
Sutherland designs a solution integrated with the reinsurance company Arch Re Facultative's underwriting process to stabilize staffing and expand operations.
Transforming Catastrophe Risk Modeling for a Global Underwriter
View our case study on how Sutherland helped an international underwriter increase gross written premiums, productivity, and reduce operational costs.
Faster Turnaround and Lower Costs in Property Preservation
Learn how Sutherland digitally transformed the business process of a client's call center operations, helping them meet and exceed service-level agreements.
Nationwide Tax Preparation Company Delivers Outstanding CX with a Loyal Contact Center Team
Read our case study on how Sutherland helped a nationwide tax preparation service company deliver outstanding CX with a loyal contact center team.
25% Reduction in Delinquencies with Digital Collections for a Non-Prime Consumer Credit Provider
View our case study on how Sutherland modernized collections processes for a leader in managing non-prime consumer credit.