Is the C-Suite Ready for the Digital World? A Conversation with Sutherland’s Jeff Mortlock
As the Vice President of Digital Solutions at Sutherland, Jeff Mortlock has to operate both vertically and horizontally, with everyone looking to him for guidance as the digital era truly asserts itself. A veteran of the company, which he joined in 1997, Mortlock says he’s seen Sutherland go through dramatic transformation many times. Today, he ...
Sutherland SmartHealthChoice
SmartHealthChoice is part of Sutherland's proprietary SmartHealthSolutions portfolio of analytics capabilities to help healthcare capitalize in the new digital era. SmartHealthChoice is our agile, cloud-based consumerism platform. It helps health plans and providers improve experiences, increase loyalty, limit the costs of acquiring a new patients/members, and improve outcomes through care reminders and timely, targeted outreach.
Sutherland SmartHealthConnect
SmartHealthConnect is part of Sutherland's proprietary SmartHealthSolutions portfolio of analytics capabilities to help healthcare capitalize in the new digital era. SmartHealthConnect is Sutherland's cloud-based, big data warehouse engine that gives health plans and providers a holistic approach to deliver measurable, actionable, insightful, and prescriptive healthcare services to their populations.
Sutherland SmartHealthSolutions
For healthcare to fully utilize big data, properly engage patients and members, improve outcomes, increase savings, and reduce waste, they need an analytics partner. Sutherland is that partner and our SmartHealthSolutions are the tools that healthcare needs to capitalize in the new digital era.
Sutherland’s Unified Desktop
It isn’t easy to provide a simple, quick, and memorable experience to health plan members. Today’s contact center processes often include long hold times while the employee looks up information, manages numerous disparate systems, or receives incorrect and delayed claims information. This fragmented process also requires weeks of training, leading to burnout and high turnover.
Sutherland set out to transform how members interact with their health plans. We created the Unified Desktop, a proprietary platform that transforms the way employees interact with the members by simplifying the tools and processes they use. Unified Desktop combines information from disparate sources and places all of them into one simple, easy-to-use interface. This simplifies processes, decreases training time, and lowers employee turnover.
Sutherland Customer Engagement Transformation
Smarter processes are needed to fix customer pain points before they become problems. We deliver processes that provide exceptional customer experiences.
Sutherland Retail Intelligence
Learn how Sutherland’s Retail Intelligence Suite transforms and optimizes the customer experience journey.
Designing and Deploying Automation to Improve Customer Experiences
When a major global telecommunications firm needed to dial up a Process Transformation plan, they called on Sutherland to help it save 50 percent on operating costs and improve significantly its customer and employee satisfaction rates. The recent client is a fully integrated service provider offering video, internet and telephony services to more than 20 ...
Transforming Supply Chains for Fortune 500 Company
Read our article on how Sutherland transformed supply chains for a communications technology client with automation and machine learning.
Media & Communications Provider Cuts Operating Costs by 30%
See how Sutherland helped a top 3 telecommunications and media service provider cut operational costs through its "smart model" transformation.