Customer Care in 2030: Where the Future is Heading
The future of customer care is already here for early adopters. Future-facing brands have re-imagined customer service as something experiential and relationship oriented rather than just functional and transactional. Contact centers that apply this vision not only pay for themselves with incremental sales and long-term customer value, but also drive brand affinity. While early adopters ...
Customer Care in 2030: Where the Future is Heading
The future of customer care is already here for early adopters. Future-facing brands have re-imagined customer service as something experiential and relationship oriented rather than just functional and transactional. Contact centers that apply this vision not only pay for themselves with incremental sales and long-term customer value, but also drive brand affinity. While early adopters ...
Ushur + Sutherland Partnership Brings Innovative CX Automation to Digital Transformation
How the new Ushur and Sutherland partnership powers cutting-edge digital transformation strategies to improve customer experience
Ushur and Sutherland Enter a Strategic Partnership to Accelerate Experience Transformation for Insurance and Healthcare Industries.
HIPAA-secure, AI-driven platform, that allows citizen developers to create customized customer experiences, partners with experience-led digital transformation company Sutherland
Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?
Retail experts discuss how to leverage analytics, behavioral science, and customer behavior insights for future success.
What is Web 3.0 Technology?
Learn about web 3.0: how it differs from previous versions, its defining characteristics, its decentralization features, and how AI plays a role.
What is Voice of the Customer Analytics?
Voice of the Customer (VoC) analytics can help companies understand how people perceive and interact with their services or products. Learn more.
What is Metaverse?
The metaverse is a big part of the future of the internet. But what does this mean? And what will it look like? Read on to explore what it is and what it might mean.
What is Speech Analytics?
With Alexa and Siri becoming commonplace, AI speech analytics is becoming important across industries. Learn how to use AI speech analytics to better serve your customers.
What is Robotic Process Automation?
Robotic Process Automation (RPA) emulates human actions when interacting with digital systems. It automates the routine so humans are free to do better work. RPA is now a foundational workplace technology. Learn more here.