5 WINS PE Firms Score with F&A Centers of Excellence
When a private equity (PE) firm acquires a business, it wastes no time scrutinizing the acquisition's financial and accounting (F&A) function.
How To Get Your Finance Function Up To Speed?
To keep pace in today's world, companies need timely access to business-critical data. Much of that information resides in a company's finance and accounting (F&A) function.
Convert Disputing Customers into Brand Advocates
Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. The economics of new customer acquisition show that retention improves the cost-to-income ratio. As a result, banks and financial institutions increasingly look to dispute management as an opportunity to strengthen customer relationships. Dispute processing directly impacts customer retention, growth, costs, and brand perception.
Why Make the Journey to D2C Alone When You Don’t Have To?
A large number of insurers have now opened-up some form of direct-to-consumer (D2C) channel, but many still face challenges and aren't realizing the full potential of their investment. Others are increasing their investment in the direct online sales channel already part of their business. Often, these efforts complement recent investments in remote claims handling and greater underwriting automation.
Smarter Customer Support Drives 70% Reduction in Support Volume for a Global Tech Giant
Read our case study about how Sutherland helped a global technology giant create a human-centric experience to drive a reduction in support volume.
5 Steps to Better Dispute Management in Financial Services
Every dispute is a source of customer friction. There's been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.
How to Get Your Finance Function Up to Speed? Think Like a Private Equity Firm
To keep pace in today's world, companies need timely access to business-critical data. Much of that information resides in a company's finance and accounting (F&A) function. Too often, though, outdated manual processes keep F&A insights from reaching decision makers quickly enough. Meanwhile, digitally transformed competitors are beating them to market, operating with faster and more relevant information.
Your Journey to Direct-to-Consumer – What Stands in the Way
What are the barriers that typically stand in the way of an insurer opening an effective digital direct-to-consumer (D2C) channel? Learn more today!
Infographic – 10 Things You Need to Know About Online Reviews
Online chatter is key to driving buyers to your products and services, it can also drive prospective purchasers away. Companies that understand this delicate dynamic know how to make online reviews work for their business, not against it.
4 Ways to Leverage Price Transparency Data to Your Advantage
The time is now for hospitals and health systems to use hospital price transparency data to their advantage and arm themselves with information. Read more.