How Concora Credit Saved $2.4 Million With Automation
View our case study on how Sutherland drastically improved the internal operations and automated key processes for Genesis Financial Solutions.
Embracing creativity in times of change
When experiencing crisis and change - take a global pandemic for example - businesses and brands often need help to adapt and keep pace. Faced with uncertainty, adopting a creative mindset can help brands open new conversations and seize pivotal opportunities
Infographic: Moderating Content – Human vs. Machine
Fake news is 70% more likely to be shared than truth. In our Age of Misinformation, a better approach to content moderation is required to protect and nurture communities and conversations vital to your brand.
Customer Service Transformation at Scale: 22-Point NPS Improvement
Our client needed to create and establish connected consumer device support. Learn how Sutherland Global helped transform their customer service line.
Your Prices Are Public. Now What?
The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.
Auto Loan Portfolio Risk Management
Do you have a single source of truth to manage and mitigate the risk associated with your auto loan asset portfolio? With auto loan delinquencies trending at record highs, leading banks are aspiring to empower their decision makers across origination, risk management and collections to gain a 360-degree view of their auto loan customer portfolio. Such a single source of truth allows decision makers to proactively manage delinquency risk and run effective collection operations to mitigate that risk.
Your Prices Are Public. Now What? Make Price Transparency Your Differentiator.
As the new Price Transparency of Hospital Standard Changes regulation goes into effect, your organization needs to modernize its processes so your pricing data becomes an asset in explaining your services to consumers.
Privacy to Primacy: Transforming Remote Interactions into Winning Experiences
The last few years have represented an awakening around the many and complex issues related to data privacy.
F&A Transformation at Speed: Virtual Center of Excellence Built in 8 Weeks
View our case study on how Sutherland delivered a fully comprehensive virtual finance and accounting training program for a client in just 8 weeks.
The Most Important Quality in a Finance Employee?
As we enter an increasingly automated world, talent cultivation and retention must adjust accordingly.