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- KYC File Upload Agent
This agent autonomously monitored the bank’s KYC refresh calendar, retrieved refresh files from the core banking system on schedule, validated file format and completeness, and uploaded them into the review environment without manual involvement. - Document Check Agent
After ingestion, this agent scanned each customer record to verify the presence, accuracy, and validity of documents held in bank systems. Missing or outdated documents were flagged and passed to the next stage. - Document Verification Agent
Using AI-based extraction, computer vision, and NLP, this agent performed advanced document intelligence. It detected mismatches in names, addresses, ID formats, and inconsistencies across document data. It also identified potential anomalies and signs of tampering. Continuous learning mechanisms improved accuracy over time. - Result Processing Agent
Acting as the autonomous decision engine, this agent combined insights from document check and verification layers. It applied bank-specific KYC rules and compliance requirements to generate standardized outcomes such as Pass, Review Required, or Pending Documents. - Customer Response Agent
For cases requiring additional information, this agent drafted personalized customer communications with precise document references and secure upload instructions. It could operate autonomously or route communications for optional human approval. - KYC Refresh Master Agent
The Master Agent orchestrated all workflows end-to-end, managed dependencies and exceptions, ensured completion of every case, updated the bank’s KYC Review Log, and maintained complete audit-ready traceability.