Transportation and logistics providers need real-time visibility, faster exception handling, lower cost-to-serve and stronger customer-to-cash performance. Sutherland orchestrates freight coordination, last-mile support, control tower workflows, documentation, billing, AR automation and customer communication through AI-led digital operations and human + AI managed services.
30-50%
Improvement in operational visibility.
15-25%
Efficiency gains in workflows.
20-30%
Higher resilience through predictive insights.
$150M+
Improved cash flow in a logistics order-to-cash transformation.
30%
DSO reduction in logistics AR transformation.
93%
Reduction in manual AR effort and 80% faster collections.
Who We Serve
Parcel, Express and Courier Networks
Last-mile, tracking, claims, billing and customer support.
3PLs
Warehousing, transportation, fulfillment, inventory and contract-specific service levels.
Freight Forwarders and Cargo Operators
Bookings, documents, customs, track and trace and claims.
Road Transport and Fleet Operators
Dispatch, route optimization, driver support and fleet analytics.
Warehouse and Fulfillment Networks
Inventory, returns, order processing and work-order intelligence.
Last-mile, tracking, claims, billing and customer support.
Warehousing, transportation, fulfillment, inventory and contract-specific service levels.
Bookings, documents, customs, track and trace and claims.
Dispatch, route optimization, driver support and fleet analytics.
Inventory, returns, order processing and work-order intelligence.
Our Solutions
Sutherland combines logistics-domain managed services, control tower workflows, data integration, automation, analytics and digital engineering to convert fragmented logistics activity into intelligent execution across front, middle and back office.
Control Tower Transformation
Event monitoring, dashboards, ETA updates and exception workflows.
Customer-to-cash Redesign
Connect shipment execution, billing, collections and analytics.
Logistics Operating Model
Standardized workflows with human + AI exception management.
Proactive Shipment Communication
Omnichannel updates, tracking, complaints and exception alerts.
Knowledge-Enabled Support
HelpTree, conversational AI and specialized support for complex shipments.
Returns Support
Intake, policy validation, customer updates and reverse logistics coordination.
Freight Coordination
AI, IoT and automation-led facility operations for airports and aviation environments.
Last-mile Support
Asset lifecycle visibility, monitoring, work orders and predictive maintenance.
Order Management
Workforce planning, staffing, scheduling, governance and SLA performance.
Customer-to-cash
Revenue accounting, ARC/BSP settlement, interline billing and reporting.
Customs and Documents
Validation, exception routing and controls through Robility automation.
Logistics Control Tower
Airline revenue accounting and touchless fare audit enablement.
TMS/WMS/ERP Integration
Cloud, APIs, data fabric and platform modernization for logistics.
Robility
Scalable support across 100+ languages where applicable.
Data and Analytics Foundation
Control towers, predictive insights, anomaly detection and reporting.
Cloud and Integration Layer
API-led connectivity across TMS, WMS, ERP, CRM and partner systems.
Security and Compliance
Compliance-ready archives, data governance and operational controls.
Partners
Why Sutherland
Logistics Domain Depth
Freight, last mile, cargo, warehouse, finance and customer operations.
Quantified Outcomes
30-50% visibility gains and 15-25% efficiency gains.
Finance Impact
$150M+ improved cash flow and 30% DSO reduction in logistics proofs.
Human + AI Execution
Automation plus expert control for high-touch exceptions.
Digital Execution Layer
Control towers, dashboards, workflows, APIs and analytics.
Front-to-back Orchestration
Customer, shipment, document, billing and collections workflows connected.
