Reimagining Digital Workplace Services with Agentic AI
Sutherland’s Agentic AI-powered Digital Workplace Services transform enterprise IT support from reactive issue resolution into autonomous, predictive, and experience- centric operations. By embedding agentic AI, intelligent automation, and advanced analytics across employee interactions and IT workflows, we enable organizations to prevent incidents, accelerate resolution, reduce operational cost, and improve service reliability. The result is a resilient digital workplace that enhances employee productivity, strengthens governance, and supports business growth in an AI- driven environment.
Our Solutions
Autonomous Service Desk (Agentic AI–Enabled)
AI-powered L0/L1 resolution using conversational AI, virtual agents, automated workflows, and intelligent routing to reduce ticket volumes and accelerate resolution.
Digital Experience Management (DEX)
Intelligent Field & Onsite Support
Unified Endpoint & Collaboration Support
Workplace Automation & Self-Healing IT
Digital Workplace Analytics & Continuous Optimization
Platforms
An agentic AI framework that enables autonomous triage, intelligent decision making, automated remediation, and continuous learning across digital workplace environments.
An AI-driven IT operations orchestration platform that unifies service management, automation, observability, and workflow intelligence.
A hyper automation platform that eliminates repetitive IT tasks through robotic process automation, orchestration, and self-healing workflows.
Robility®Experience an intelligence platform that provides real-time employee sentiment, service analytics, and operational insights.
Sutherland CX360®Why Sutherland
Autonomous Support Engineer, ASE, Framework
Our ASE framework embeds agentic AI into the service lifecycle, enabling autonomous triage, intelligent decision making, remediation, and continuous learning across digital workplace environments.
Unified Orchestration, Automation, and Experience Intelligence
We integrate workflow orchestration, hyper automation, real-time experience analytics, and embedded compliance controls into a single operating model that drives efficiency, visibility, and service consistency.
Agentic AI First Architecture
We deploy AI agents that do more than respond., They reason, orchestrate workflows, trigger automation, and resolve issues end-to-end across IT ecosystems.
Proactive and Predictive Operations
By combining endpoint telemetry, AI-driven analytics, and automation, we prevent incidents before employees are impacted and reduce recurring support demand.
Experience Centric Design
We measure success through employee productivity, digital experience scores, and business impact, not just SLA compliance.
Enterprise Grade Security and Compliance
Our embedded trust and compliance framework ensures secure remote operations, data protection, endpoint governance, and regulatory alignment across distributed workforces.