Protecting Platforms from Evolving Fraud with Human-in-the-Loop Expertise
Digital fraud is increasingly sophisticated, spanning account takeovers, payment fraud, and scam networks. Platforms must strengthen security without adding friction.
Sutherland delivers a proactive, research-led approach to fraud prevention. By combining AI-powered detection with human expertise, we identify emerging threats, investigate complex risks, and stop fraud before it impacts customers or revenue. This helps platforms maintain trust, safety, and scale.
Who We Serve
We help digital platforms detect, prevent, and preempt fraud at scale. We create environments where users, customers, and partners feel secure, verified, and protected.
Social Media and Online Communities
Detection and prevention of scams, impersonation, account takeovers, spam networks, and coordinated fraud.
Protection against IP infringement and unauthorized content use.
Proactive monitoring of suspicious behavior and malicious accounts.
Gaming and Virtual Worlds
Marketplaces and E-commerce Platforms
Travel, Hospitality, and Experience Platforms
Shared Economy Platforms
Dating and Social Discovery Platforms
Video, Streaming, and Creator Platforms
Ticketing and Live Event Platforms
Telecom and Digital Communication Platforms
Crypto, Web3, and Digital Asset Platforms
AI Platforms and Generative AI Communities
Our Solutions
Identity Fraud Prevention
- KYC & Identity Verification: Document checks, biometric validation, and risk-based onboarding
- Account Takeover Prevention: Detect suspicious logins, credential abuse, and compromised accounts
- Synthetic Identity Detection: Identify fake identities and coordinated account networks
- Impersonation and Profile Fraud: Prevent identity misuse and fraudulent accounts
Payment Fraud and Chargeback Management
Copyright, Brand, and IP Protection
Trust & Safety Premium Services
Operational Support
Trust, Safety, and Fraud Prevention Services
Our platform helps organizations effectively manage fraud risk using AI-driven risk intelligence, behavioral analytics, and human expertise. It enables early detection, clearer risk signals, and faster action to protect revenue, users, and platform integrity. Built for accuracy and efficiency, the solution uses automation to support investigators, reduce manual effort, and continuously improve detection through feedback-driven learning.
Key Capabilities
Intelligent risk scoring and signal correlation across accounts, devices, and transactions
Early detection and disruption of fraud networks
Automated evidence gathering and case management
Reduced investigator effort with actionable insights
Continuous improvement through adaptive learning systems
Value Delivered
Stronger Fraud Prevention and Platform Trust
Protect users and platforms from scams, account takeovers, and coordinated fraud through proactive detection, investigation, and enforcement
Reduced Fraud Loss and Financial Risk
Minimize payment fraud, refund abuse, and chargebacks with risk profile scoring and expert fraud investigation
Proactive Threat Detection
Identify emerging fraud patterns/ signals, suspicious behavior, and organized fraud networks before they scale and impact users or revenue
Secure User Onboarding and Account Integrity
Strengthen identity verification, KYC processes, and account protection to prevent impersonation, fake accounts, and synthetic identities
AI + Human Fraud Detection Accuracy
Combine advanced fraud detection technology with human expertise to investigate complex signals and reduce false positives
Protection of Brands, Users, and Digital Assets
Detect IP infringement, impersonation, scams, and marketplace abuse to safeguard platform ecosystems and brand reputation
Reduced Chargebacks, Disputes, and Fraud Escalations
Improve detection and resolution workflows to lower fraud incidents, customer disputes, and operational friction
Actionable Risk Intelligence and Continuous Improvement
Leverage fraud analytics, threat intelligence, and operational insights to continuously strengthen fraud prevention strategies
Why Sutherland
Industry analyst-recognized trust, safety, and fraud prevention practice (20+ years)
Proven expertise across 50+ fraud prevention, detection, and risk management platforms
Dedicated, research-powered trust and safety centre of excellence
Quality-first trust and safety, designed to minimize false positives
AI-powered, human-in-the-loop fraud prevention at scale
Globally accredited operations ensuring robust data privacy and regulatory compliance