
At World Aviation Festival 2026, Sutherland will demonstrate how airlines can combine AI-led self-service, GDS-aware servicing, airline-domain expertise and human oversight to reduce passenger friction across booking, servicing, loyalty and disruption recovery.

Airlines AI Autoserve Platform
A modular, human + AI solution designed to make airline servicing faster, more consistent and more resilient.
AltGDS: Airline-trained, GDS-aware support for reservations, ticket changes and reissuance, enhanced with AI-assisted workflows.
AirGenie: AI-led passenger self-service and assisted care for booking, servicing, disruption and recovery.
Executive Fireside Chat
A leadership conversation on how airlines can combine AI-led self-service, GDS-aware servicing and human expertise to improve passenger experience, operational resilience and commercial outcomes.

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