The Shifting Tide on Content Moderation
Learn about the pillars of a strong content moderation strategy, the steps to build effective brand "guardians" and the right balance of human and machine. Watch webinar.
How Digital Transformation Consulting Enables Innovation in the Enterprise
Digital transformation consulting and research services are the bridge between ideas and insights and actual business practice. Learn more.
5 Ways Technology Improves Patient Experience in Healthcare
The organizations best positioned to thrive in today’s healthcare environment are those that effectively integrate technology into both their patient engagement strategy and operational framework. This #WorldHealthDay, let’s take a look at how technology improves patient experience in healthcare
Sutherland Named a Leader in NelsonHall’s NEAT Evaluation for CX Services in Retail & CPG
Report reaffirms digital transformation frontrunner as a turnkey BPS provider, offering advanced services for retail and CPG customers
Retail Transformation | Sutherland
Every customer journey requires a personalized experience. And, every customer expects it. Learn more about retail transformation.
Retail Transformation | Sutherland (short version)
Every customer journey requires a personalized experience. And, every customer expects it. Learn more about retail transformation.
Oil & Gas Manufacturer Reduces Finance Costs by 30%
A leading global refiner and distributor of petroleum products is striving to be the world's safest downstream energy business operating today.
How to Leverage AI for Smart Customer Engagement
For many years, the hype surrounding artificial intelligence (AI) overshadowed its real-world impact. More recently, AI is delivering on its much discussed promise. This shift has resulted from an exponential increase in both computing power and available data. Today, 40% of marketing and sales teams say that machine learning algorithms are critical to their success. ...
How Virtual Assistants Enable Better Customer Experience
In today’s digital economy, consumers expect companies to leverage the latest technologies and engage at every possible touchpoint. That requires an omnichannel engagement strategy to create seamless experiences that benefit both the brand and its clients. In fact, companies that implement omnichannel engagement solutions retain on average a whopping 90% more customers than those using ...