Aftermarket and service teams are under growing pressure: spares visibility is fragmented across systems, warranty claims are adjudicated manually, reverse logistics reacts after failures instead of preventing them, and dealer or distributor networks run on disconnected data. As vehicles, machinery and equipment age past warranty and fleets grow more complex, these gaps show up directly in downtime, cost-to-serve and customer loyalty. Sutherland helps close them by connecting spares, warranty, order and service data into one operating model that anticipates issues rather than reacting to them.
25-50%
Faster warranty resolution
15-30%
Inventory optimization
$5M
New annual revenue through predictive parts shipment
90%
Drop in unauthorized cross-border sales
15-30%
Higher first-time fix rates
100+
Vendors and 25 depots integrated with fewer false warranty claims
Who We Serve
Automotive & EV
Dealer warranty, spares availability and service-network support.
Industrial Machinery & Heavy Equipment
Asset uptime, parts and service-contract support.
Building Systems & HVAC
Equipment service, warranty and parts logistics.
Agricultural & Commercial Vehicle
Fleet uptime, spares and warranty operations.
Dealer warranty, spares availability and service-network support.
Asset uptime, parts and service-contract support.
Equipment service, warranty and parts logistics.
Fleet uptime, spares and warranty operations.
Our Solutions
Sutherland connects spares, warranty, order and service data end-to-end so aftermarket teams can adjudicate claims, replenish parts and route service faster than a fragmented, tool-by-tool approach allows.
Aftermarket Process Redesign
Re-architect spares, warranty and reverse-logistics workflows against outcome SLAs.
Customer-to-core orchestration
We blend Agentic AI, Digital Twin, and Computer Vision with domain to architect the future of autonomous Manufacturing.
Sutherland Connect
AI-powered omnichannel engagement for spares and warranty inquiries
Conversational AI
Chat and voice automation for spares status and claim updates.
Sutherland CX360®
Unify customer, dealer and warranty interaction data.
SmartLeap® HelpTree
Guided knowledge for service and warranty agents.
Automated Claims Adjudication
Digital warranty checks, settlement and recovery auditing.
Reverse Logistics & Predictive Replenishment
Route returns and forecast parts demand ahead of failures.
Digital Maintenance Assist
Remote diagnostics and AR-guided field service.
eSeal®
Enable end-to-end product traceability and authenticity via blockchain digital sealing and supply chain transparency.
Extract
AI-powered document processing for claims and parts documentation.
Supply Chain as a Service
Control-tower visibility across spares and returns.
ERP / CRM / Parts-catalog Integration
Connect service teams to inventory, order and warranty systems.
Cloud & API foundations
Scalable data foundation for spares and claims platforms.
Data & Analytics
Unify warranty, parts and service signals for forecasting.
Why Sutherland
Outcome-led Bpaas
Named plays like ValueChain own the process and the SLA, not just the tooling.
Aftermarket-tuned AI
Connect, CX360, Extract and eSeal embedded directly in claims and spares workflows.
Traceability at the Core
eSeal links component data to warranty, returns and recovery decisions.
Speed-to-value
Dedicated BPaaS plays vs. large, multi-year platform transformations.
Segment Depth
Purpose-built for industrial, automotive/EV, HVAC and commercial-vehicle aftermarket.
Right-sized Operator
More engineering and IP than a CX-only provider, more delivery intimacy than a mega-SI.
Our Partners
