40%+ Savings from a Finance and Supply Chain Capability Centre
~30%
Committed productivity and ~45% growth95%+
Of scope managed in the capability centre700+
SOPs consolidated to 350+100%
On-time delivery of Oracle Fusion supportThe Challenge
A Big-Bang, Multi-Function Transition Across Disparate Systems
The company needed a capability centre supporting multiple functions for 12 countries and 8 languages, delivered from four locations: India, China, Malaysia and Bulgaria.
The transition was a complex, big-bang, multi-function move with multiple disparate systems, including Oracle Fusion and Oracle EBS. The platform shifted to Oracle Fusion Cloud for Finance and Supply Chain one month after go-live.
Given the breadth of scope and countries, 700+ SOPs had to be created, and Day 1 process standardization had to follow the platform design. The scope covered end-to-end finance, customer account and revenue management, Oracle support and organizational change management, against a business case of savings above 40% and committed productivity of about 30%.
Sutherland Solution
One Capability Centre Across Finance, Supply Chain, Oracle Support and Change
This unified, AI-enabled capability center integrates specialized talent with proprietary digital tools to deliver end-to-end operational support and transformation across finance, supply chain, IT migration, and organizational change.
- Finance: 50+ FTEs deliver end-to-end finance (AP, AR, record to report, revenue accounting, cost accounting, close and consolidation, and FP&A), with 90% of the work in the centre. Sutherland Agentic AP augments Oracle IDR, alongside intelligent automation and the Finance Analytics Platform.
- Supply chain: 25+ FTEs cover customer correspondence, order management, order fulfilment, and claims and returns. Intelligent automation handles order creation, claims and RMA, and a Supply Chain Analytics Platform drives gross margin analytics.
- Oracle support: Support for the IT team during migration to Oracle Fusion Cloud, including integration testing, user acceptance testing and SOP creation.
- Change management: Organizational change strategy and planning, CXO leadership alignment, stakeholder engagement, and training, using Sutherland’s proprietary framework.
- Shared digital tools: Sutherland Connect, Translate.AI and Cockpit for communication, plus Epiplex.AI (1,500 recordings) and HelpTree.AI for knowledge management.
The Outcome
Savings Above 40% and a Standardized, Digitally Enabled Operating Model
The business case delivers savings above 40%, with committed productivity of about 30% and growth of about 45%. The capability centre manages 95%+ of the overall scope, including 90% of finance work.
Day 1 process standardization based on platform design, together with knowledge capture, led to 700+ SOPs, consolidated to 350+ after Oracle Fusion. Oracle support delivered 3K test scenarios and 80+ SOPs with 100% on-time delivery, using 12 FTEs.
Foundation technology was created at the start of knowledge transfer, and digital and agentic technology was deployed within the first year. Gross margin analytics for supply chain has been initiated.
