Traditional TPA models are limited by legacy tech and a lack of transparency. Sutherland’s TPA-EDGE overcomes these hurdles by integrating AI-powered sales, servicing, and claims into a unified ecosystem. We replace outdated silos with real-time process visibility, accelerating policyholder onboarding and claims processing.
By leveraging hyper-automation and design thinking, we empower insurers to bring new products to market faster, optimize their claims experience, and achieve a sustainable competitive edge in a dynamic marketplace.
30%
Boost in closing rates
10M+
Claims serviced annually
90%
Faster address validation
15M+
Transactions handled
7%
Lead conversion increase
80+
NPS rating
Our Solutions
Holistic platform built for innovation and growth, delivering modern core insurance operations.
CX Design and Transformation
We design operating models and customer journeys that leverage analytics and hyper-automation for frictionless customer experiences.
Future-Proof Your Business
We have dedicated innovation teams for operations and technology to build cutting-edge solutions, provide guidance, and implement tailored products and solutions to fit your DNA.
Growth Partner
Accelerate direct sales with digital solutions that combine operational experience in policy acquisition with design thinking, helping you bring new products to market faster, and scale your business.
Minimized Risk of Conversion
With a tested, optimized, and proven conversion toolkit and backed by an experienced team of experts, we make it easier to move to a future-proof solution.
Modern Functional Core
An end-to-end ecosystem built through a modular approach, delivering speed and agility every step of the way.
Talent Foundation
In a volatile talent landscape, Sutherland has a proven track-record in acquiring, developing, retaining, and training licensed agents and specialist sales staff.
We design operating models and customer journeys that leverage analytics and hyper-automation for frictionless customer experiences.
We have dedicated innovation teams for operations and technology to build cutting-edge solutions, provide guidance, and implement tailored products and solutions to fit your DNA.
Accelerate direct sales with digital solutions that combine operational experience in policy acquisition with design thinking, helping you bring new products to market faster, and scale your business.
With a tested, optimized, and proven conversion toolkit and backed by an experienced team of experts, we make it easier to move to a future-proof solution.
An end-to-end ecosystem built through a modular approach, delivering speed and agility every step of the way.
In a volatile talent landscape, Sutherland has a proven track-record in acquiring, developing, retaining, and training licensed agents and specialist sales staff.
Platforms
Industry Focus
Communications, Media & Entertainment
Manage high-volume subscriber support and technical troubleshooting with ease.
Energy & Utilities
Provide reliable, 24/7 emergency response and billing support for utility customers.
Healthcare
Deliver HIPAA-compliant patient scheduling and telehealth support for improved outcomes.
Insurance
Streamline claims processing and policyholder inquiries with empathetic, AI-assisted service.
Manufacturing
Support complex product inquiries and warranty management with technical expertise.
Mortgage Services
Handle sensitive loan servicing and borrower communications with absolute precision.
Retail & CPG
Scale customer support for peak shopping seasons while maintaining brand integrity.
Technology
Drive adoption and loyalty through expert technical support and hardware diagnostics.
Travel & Logistics
Manage real-time booking changes and cargo tracking with a global, multilingual workforce.
Why Sutherland
Trusted Partner to Global Brands
With an industry-leading NPS of 80+, we’ve partnered with 80+ leading insurance companies to reinvent their business processes.
10M+ Annual Claims Expertise
Leverage unparalleled scale in processing millions of back-office transactions and high-accuracy claims.
Hyper-Automation at Scale
Access our Robility® platform and Extract AI to eliminate manual effort and accelerate speed-of-operations.
Minimized Conversion Risk
Move to future-proof core systems safely using our tested, expert-led migration and conversion toolkits.
Innovation-Driven Roadmap
Stay ahead with dedicated R&D teams that build tailored AI-powered solutions to fit your specific DNA.
Seamless Legacy Integration
Unify disconnected legacy systems via our Service Unification Layer without a full “rip-and-replace.”
Our Partners
Enabling streamlined policy administration for insurance carriers, agents, and brokers.