In today’s digital world, trust is paramount. Platforms are struggling to manage a sea of content, keep users engaged, and ensure a safe online environment.
Our tech-enabled, human-centric solutions for content moderation and identity and fraud management build a safer and more engaging online environment for your users.
Our Solutions
Enhancing the credibility and integrity of online platforms.
Fraud Prevention for Digital Platforms
Helping platforms stay ahead of evolving digital fraud through AI-powered detection and human-led investigation that safeguards users and revenue.
- Identity Fraud Prevention
- Payment Fraud and Chargeback Management
- Copyright, Brand, and IP Protection
- Fraud Investigation and Threat Intelligence
- Operational Support
Content Moderation
Championing the art of online harmony and safeguarding against unwarranted narratives across text, audio, image, video, and livestream, our intelligent automation and human intervention help platforms maintain a pristine digital space.
- User-generated content moderation
- Community moderation
- Strategy and policy development support
- Data labeling & annotation to strength AI for content moderation
- Wellness as a Service
Data Labeling & Annotation
Powering the next generation of AI through high-quality data annotation and intelligent
human-in-the-loop workflows across text, image, audio, video, and multimodal datasets.
Our domain experts ensure accurate, scalable, and AI-ready datasets that accelerate
model training, evaluation, and continuous improvement.
- Text, image, audio, video, multimodal, and robotics annotation
- AI training data creation and enrichment
- Model evaluation, validation, and benchmarking
- Human-in-the-loop quality assurance and edge-case management
- Data governance, quality calibration, and workforce management for AI operations
Helping platforms stay ahead of evolving digital fraud through AI-powered detection and human-led investigation that safeguards users and revenue.
- Identity Fraud Prevention
- Payment Fraud and Chargeback Management
- Copyright, Brand, and IP Protection
- Fraud Investigation and Threat Intelligence
- Operational Support
Championing the art of online harmony and safeguarding against unwarranted narratives across text, audio, image, video, and livestream, our intelligent automation and human intervention help platforms maintain a pristine digital space.
- User-generated content moderation
- Community moderation
- Strategy and policy development support
- Data labeling & annotation to strength AI for content moderation
- Wellness as a Service
Powering the next generation of AI through high-quality data annotation and intelligent
human-in-the-loop workflows across text, image, audio, video, and multimodal datasets.
Our domain experts ensure accurate, scalable, and AI-ready datasets that accelerate
model training, evaluation, and continuous improvement.
- Text, image, audio, video, multimodal, and robotics annotation
- AI training data creation and enrichment
- Model evaluation, validation, and benchmarking
- Human-in-the-loop quality assurance and edge-case management
- Data governance, quality calibration, and workforce management for AI operations
Industry Focus
Banking and Financial Services
Build lasting trust with secure KYC and identity operations that protect financial assets and streamline complex user journeys.
Communications, Media and Entertainment
Safeguard digital communities with real-time content moderation that filters toxicity while maintaining platform harmony.
High Tech (Technology)
Accelerate safe product adoption by combining proactive fraud prevention with intelligent data labeling for AI models.
Healthcare
Eliminate patient friction with compliant, secure data handling and moderation that protects sensitive medical interactions.
Insurance
Modernize the policyholder journey with automated fraud detection and policy integrity checks that reduce risk and costs.
Manufacturing
Optimize industrial collaboration by securing supply chain data and protecting intellectual property across digital platforms.
Mortgage Services
Simplify lending paths with transparent, verified identity workflows that guide borrowers safely through the funnel.
Resources, Energy & Utilities
Enhance efficiency with secure, data-driven customer service tools focused on regulatory compliance and sustainable trust.
Retail & Consumer Goods
Drive loyalty and sales by securing eCommerce storefronts against buyer/seller fraud and optimizing content integrity.
Travel, Transportation, Hospitality & Logistics
Capture global intent with secure booking paths and localized content moderation that resonates across cultural nuances.
Why Sutherland
Trusted Partner to Global Brands
20+ years of global Trust and Safety expertise across 20+ languages and 15 locations for leading brands.
Safe and Enhanced User Engagement
Enhance customer safety and platform integrity by reducing toxicity and countering misleading narratives.
Reduce Fraud Liabilities
Safeguard against digital fraud across KYC, accounts, payments, and policy abuse to protect your revenue.
Stay on Top of Compliance
Ensure total regulatory and policy adherence, including strict DMCA and global compliance standards.
Pre-emptive Safety Guardrails
Leverage proactive risk profiling and data-driven analysis to stay ahead of fraud and industry trends.
Pioneering Wellness Approach
Prioritize agent resilience with our WAR Studio and proprietary platforms for proactive mental wellness.
Recognized by Those in the Know
Nelson Hall’s 2023 Vendor Evaluation & Assessment Tool (NEAT)
