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    • Business Process as a Service
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    • Digital Engineering Services
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    Business Process as a Service

    Enhance business performance and create new keys for your business, your workforce and your clients

    • Contact Center as a Service Future-ready contact center operations
    • Finance BPaaS Digital-led finance operations
    • Healthcare BPaaS Smarter hospitals, better care
    • HR BPaaS Elevate employee experience
    • Insurance BPaaS Digital-first insurance operations
    • IoT+ as a Service Smarter operations with IoT, analytics, and automation
    • Telco BPaaS Empowering Telco business excellence
    Connected Intelligence

    Unlock the full potential of your data to operationalize transformation strategy

    • Data and Analytics Smarter decisions, measurable outcomes
    • Data and Analytics Advisory Convert business problems to opportunities
    • Data Engineering Build a future-ready data foundation
    • Data Management Office Unlock the value of your cloud data
    • Data Science From data to insights and outcomes
    • Research and Market Intelligence Empower business decisions with AI-powered research insights

    Artificial Intelligence Augment human expertise with AI to unlock new possibilities, transformative outcomes and enduring relationships.

    • Gen AI-Powered Tools & Platforms Business outcomes, powered by AI
    • AI Solution Development Tailored AI solutions for your DNA
    • AI as a Service AI on demand, at scale
    • Data and AI Security Safeguarding digital foundations for enterprises.
    • AI Infrastructure and Engineering Power your AI ambitions
    • Ethical AI Ethical and responsible AI
    Digital Consulting

    Design and implement a digital transformation strategy that is agile, value-driven, and aligned to business outcomes.

    • Insight and Design Labs Human-centric CX and EX with AI
    • Experience-Led Digital Transformation Experience-led transformation journey
    • Digital Acceleration Center Transform at speed and scale
    Digital CX

    Reinvent customer and employee experiences to achieve increased engagement, loyalty and customer lifetime value.

    • Contact Center as a Service Future-ready contact center operations
    • CX Engineering Deliver seamless omni-channel engagement
    • Insight and Design Labs Human-centric CX and EX with AI
    • Digital Consulting Transformation strategy for digital enterprises
    • Experience-Led Digital Transformation Experience-led transformation journey
    • Digital Acceleration Center Transform at speed and scale
    • Trust and Safety Secure your content and brand
    • Ad Sales and Operations High-performance ad ops for enterprises
    Digital Engineering Services

    Accelerating your digital transformation journey

    • Application Services Get future-ready with app modernization
    • Artificial Intelligence Augment human expertise with AI
    • Cloud Engineering Build a strong digital foundation with cloud
    • Connected Intelligence Driving insights-led decisions and innovation
    • Digital Acceleration Center Transform at speed and scale
    Digital Operations

    Reimagine your business operations with AI and automation to transform into an agile, digital enterprise.

    • Digital Finance Digital solutions for finance operations
    • Enterprise Technology Services Transform your enterprise support operations with generative AI
    • HR Operations Optimize HR processes, enhance EX
    • Intelligent Automation Enabling smarter processes and enhanced experiences
    • Returns Management End-to-end Returns Management Transformation

    Industry Operations

    • Banking & Financial Services
    • Communications, Media and Entertainment
    • Energy and Utilities
    • Healthcare
    • Insurance
    • Mortgage Services
    • Retail, Marketplaces, and Consumer Packaged Goods
    • Technology
    • Travel, Transportation, Hospitality & Logistics
  • Industries
    • Banking & Financial Services
    • Communications, Media, and Entertainment
    • Energy and Utilities
    • Healthcare
    • Insurance
    • Manufacturing
    • Mortgage Services
    • Retail, Marketplaces, and Consumer Packaged Goods
    • Technology
    • Travel, Transportation, Hospitality & Logistics
    Communications, Media, and Entertainment
    • Communication Services Empowering customer-centric digital transformation for telecom
    • Media and Entertainment Driving growth with exceptional digital experiences
    Healthcare
    • Payer Enabling payers to deliver affordable, quality care
    • Provider Provider solutions for better patient outcomes
    • ISVs Propeling innovative healthcare product journeys
    • Life Sciences Pioneering digital excellence in life sciences
    • MedTech Empowering digital innovation in medtech
    Insurance
    • Life Insurance Reimagining insurance with integrated digital solutions
    • Property & Casualty Insurance Delivering customer outcomes across P&C value chain
    Technology
    • Digital Platforms Smart platform solutions for enhanced experiences
    • Gaming Engineering exceptional experiences for gaming industry
    • Hardware, OEM and Semiconductor Tailored solutions for accelerating hardware and OEM growth
    • Software, ISVs, and SaaS Powering SaaS success with world-class customer support
    Travel, Transportation, Hospitality & Logistics
    • Airlines Transforming airlines with experience-led strategies
    • Cargo and Logistics Shaping the digital future for cargo and logistics industry
    • Hospitality Enhancing guest experiences with hyperpersonalization and digital excellence
  • Products and Platforms
    • AI & Automation
    • Customer Experience
    • Digital Business Process
    • Digital IT
    AI & Automation
    • Sutherland Agent Success AI-powered agent assist
    • Sutherland Anywhere® Remote workforce management platform
    • CloudTestr AI-powered test automation
    • Cognitive Knowledge Engine (CKE) AI-driven information self-service
    • Sutherland Connect® Omnichannel CX powered by AI
    • Conversational AI Intelligent chat & voice support automation
    • Sutherland CX360™  Customer 360° insights
    • eSeal® Intelligent supply chain visibility platform
    • Extract Document digitization made easy with AI
    • Robility® Enterprise hyperautomation platform
    • Sutherland Sentinel AI® Secure your data
    • Sutherland Translate AI® AI-powered multi-lingual translation
    Customer Experience
    • Cognitive Knowledge Engine AI-driven information self-service
    • Sutherland Connect® Omnichannel CX powered by AI
    • Conversational AI Intelligent chat & voice support automation
    • Sutherland CX360™  Customer 360° insights
    • Level Up Empowering a high-performance workforce
    • SmartLeap® HelpTree Smarter knowledge management with AI
    • Sutherland Translate AI® AI-powered multi-lingual translation
    Digital Business Process
    • Sutherland altra® Transform airline finance operations
    • Sutherland Anywhere® Remote workforce management platform
    • eSeal® Intelligent supply chain visibility platform
    • Extract Document digitization made easy with AI
    • SmartLeap® HelpTree Smarter knowledge management with AI
    • Prodigy Digitize and automate F&A processes
    • Sutherland Sentinel AI® Secure your data
    • Sutherland SmartCred™ Digitalize credentialing processes
    Digital IT
    • Sutherland Anywhere® Remote workforce management platform
    • CloudTestr AI-powered test automation
    • Cognitive Knowledge Engine (CKE) AI-driven information self-service
    • E-Hub Automate healthcare information exchange
    • SmartHealthConnect & SmartHealthAnalytics Real-time BI/reporting & actionable insights
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Home / About Us / Our Leadership

Our Leadership

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Dilip Vellodi
Dilip VellodiChairman & CEO
James Lusk
James L. LuskChief Financial Officer
Ashok Jain
Ashok JainVice Chairman
Doug Gilbert
Doug GilbertCIO & Chief Digital Officer
Eric Tinch
Eric TinchChief People Officer
Sriram Panchapakesan
Sriram PanchapakesanCEO of Tech, CME & Utilities
Banwari Agarwal
Banwari AgarwalCEO of Banking, Financial Services, Insurance, Digital Business Services, BPaaS, Retail, and Travel and Logistics Practices
Makesh Bharadwaj
Makesh BharadwajCEO of Healthcare, MedTech and Life Sciences
Dipankar Sengupta
Dipankar SenguptaCEO of Digital Engineering Services
Nic Gordon
Nic GordonGlobal Head of Connected Intelligence
Jim Dwyer
Jim DwyerChief Transformation and Innovation Officer
Harita Gupta
Harita GuptaHead of Global Experience
K.S. Kumar
K.S. KumarChief Commercial Officer
Anju Talwar
Anju TalwarSVP, Deal Governance
Khaled bin Abdullah
Khaled AlsalehManaging Director, Middle East & North Africa
Maria Dolores Garcia
Maria Dolores GarciaVP, Global Marketing
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