Delivering Connected Education Experiences
Education is at a turning point. Institutions across K–12, higher education, and professional learning must adapt to rising learner expectations, operational complexity, and the rapid pace of digital change. From admissions to alumni engagement, every touchpoint demands seamless, connected experiences that extend beyond the classroom and create measurable value for learners, educators, and communities.
Sutherland’s EduTech services and solutions address these challenges through a holistic approach that streamlines essential processes to free up resources so institutions can focus on educational outcomes. These solutions combine:
- Contact Center as a Service (CCaaS) and frontline support
- Back-office services for finance, HR, and student records
- Digital engineering expertise powered by automation and AI-driven analytics
Our Solutions
Bringing together frontline support, back-office services, and digital engineering to streamline operations and elevate the learner journey through automation, AI, and intelligent platforms.
Customer Experience Management
Deliver personalized, omnichannel student and faculty journeys that streamline admissions, academic support, and alumni engagement for improved resolution accuracy, greater satisfaction, and stronger institutional loyalty.
Contact Center as a Service (CCaaS)
Embrace scalable, AI-enabled contact center solutions for education, delivering seamless support for students, faculty, and alumni across every channel. Designed to improve responsiveness, reduce costs, and enhance the overall learning experience.
Digital Finance
Transform student finance, enrollment, and back-office operations with intelligent automation and predictive analytics, driving measurable cost savings, compliance, and efficiency for education providers.
Enterprise Technology Services
Scale academic IT ecosystems with smart service desks, AI-driven campus tech support, and managed operations designed to keep digital learning platforms, faculty systems, and research infrastructure running seamlessly.
Trust and Safety
Protect digital learning communities and platforms through AI-powered monitoring and moderation that ensures student safety, academic integrity, and institutional reputation.
Application Modernization
Accelerate the modernization of student portals, learning management systems, and institutional applications with AI-led engineering that enhances resilience, accessibility, and learner engagement.
SmartLeap® HelpTree
Improve the usability, effectiveness, and intelligence of your knowledge base through our knowledge management platform powered by a robust decision network architecture.
Robility®
Free up your most-skilled humans to do the most human work – high-risk, high-impact, and strategic work that disrupts markets and competition.
Sutherland Translate AI®
Harness AI-powered, real-time multilingual customer support through our NLP-based embedded translation platform for digital channels.
Sutherland Connect®
Leverage omnichannel intelligent responses to transform the student, vendor, faculty and parent support experience, providing seamless communication across all channels for inquiries and assistance.
CloudTestr
Enable AI-driven digital transformation, end-to-end test automation, and faster ROI with simplified, customized enterprise software testing.
Cloud Transformation
Optimize hybrid cloud environments for universities, schools, and EduTech providers, reducing downtime and costs while enabling secure, scalable, and always-available digital learning experiences.
Connected Intelligence & Data Transformation
Uncover insights across student performance, enrollment trends, and alumni engagement by breaking down institutional data silos, powering personalization and strategic decision-making.
Data and AI Security
Safeguard sensitive student records, research data, and institutional systems with AI-powered protection, risk management, and endpoint security to maintain trust and compliance.
