Service: Data & Analytics

مدونة
AI for Good: How to Leverage AI Technology to Enhance Customer & Agent Experiences

At this point, most of us will admit that AI is beginning to touch different parts of our lives every day. Algorithms are being deployed to observe, learn, and iterate to recommend music, auto-fill search queries, and optimize traffic routes. In the manufacturing sector, for example, image-recognition technology and sensors are allowing a manufacturing plant ...

فيديو
Contact Center AI Solution | CCAI | Sutherland

Delivering industry-leading customer service with contact center tailored solutions across the CX spectrum, provided through a seamless “as a service” model. Learn more.

فيديو
Sutherland | Cognitive Knowledge Engine (CKE) with Intent-AI technology

Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it's one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It's fast, frictionless, and highly relevant.

مدونة
3 Ways to Drive White Glove Customer Service in Retail

Read as we break down the 3 steps retailers should take to establish a digital transformation strategy that drives white glove customer service.

ورقة بيضاء
Turning Artificial Intelligence into Retail Intelligence

Make AI a competitive advantage for your retail business

مدونة
Digging Deep Into Data Can Yield Huge Benefits When It Comes to Business Process Improvement

Businesses must prioritize business process transformation. More specifically, there needs to be a constant focus on rethinking and rebuilding business processes to match the speed and demand of today's customer-centric world.

مدونة
Robotic process automation is redefining the way brands interact with their customers.

Human or Bot? Three Reasons AI-powered Chatbots Are Changing the Face of CX

مدونة
How Chatbots Are Empowering the B2Me Movement

Chatbots are being increasingly used as a way to convert website visitors into actual paying customers.

مدونة
Combining AI and Blockchain Makes for More Impactful Big Data Analytics

Both artificial intelligence & blockchain are revolutionary technologies significant impacts on the evolution of big data analytics. Together, even more.

مدونة
Benefits of Big Data for Business Processes

Innovative companies are leveraging big data to inform operational strategies. Learn more about big data benefits for business processes here.

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