Making Every Interaction Truly Inclusive
Every customer deserves service that works for them. Our accessibility suite pairs proprietary technology with strategic partnerships to deliver genuinely inclusive support for Blind/Low Vision (BLV), Deaf/Hard of Hearing (DHH), and Nonspeaking (NS) communities — the 1.3 billion people worldwide, and growing, who are too often left out.
From instant visual assistance and real-time sign language interpretation to certified accessibility audits and inclusive-design workshops, we help you turn compliance into a competitive advantage, reaching underserved markets and building lasting customer loyalty.
Our Solutions
Empathy Workshops
A half-day, hands-on Sutherland Labs session where teams use experiential exercises to feel firsthand what it’s like to navigate your product with a disability, then leave with a concrete, organization-specific inclusion action plan.
Accessibility Audits
300+ certified, IAAP/DHS-credentialed auditors with lived BLV experience run a 5-step audit — baseline scan, manual testing, reporting, and re-testing, across web, mobile, and documents against WCAG 2.2, Section 508, and EN 301 549.
Visual Companion for You (VCU)
Through Be My Eyes, BLV customers get instant, 24/7 visual support: a trained Sutherland associate sees what they see via smartphone camera and guides them in real time, with no change to your data security.
V-Relay & Sign-In
V-Relay connects Deaf, Hard of Hearing, and Nonspeaking customers to a live interpreter for real-time, three-way sign language calls, browser-based and enterprise-secure; Sign-In brings the same interpretation to product and onboarding videos.
A half-day, hands-on Sutherland Labs session where teams use experiential exercises to feel firsthand what it’s like to navigate your product with a disability, then leave with a concrete, organization-specific inclusion action plan.
300+ certified, IAAP/DHS-credentialed auditors with lived BLV experience run a 5-step audit — baseline scan, manual testing, reporting, and re-testing, across web, mobile, and documents against WCAG 2.2, Section 508, and EN 301 549.
Through Be My Eyes, BLV customers get instant, 24/7 visual support: a trained Sutherland associate sees what they see via smartphone camera and guides them in real time, with no change to your data security.
V-Relay connects Deaf, Hard of Hearing, and Nonspeaking customers to a live interpreter for real-time, three-way sign language calls, browser-based and enterprise-secure; Sign-In brings the same interpretation to product and onboarding videos.
Our Partners
Frequently Asked Questions
How is Sutherland’s accessible customer support different from standard customer service?
How do you help us stay compliant with WCAG, ADA, and EAA requirements?
Why use trained human auditors instead of relying on automated accessibility tools?
Why Sutherland
One Partner, Full Journey
We own accessibility end-to-end — audits, design, and everyday support — not just advice.
Built on Lived Experience
Solutions come from real disability experience and decades of live operations, not generic checklists.
Built to Run, Built to Improve
Every audit and interaction sharpens the next — support that keeps getting better, not just compliant.
We Win When You Win
Our success is tied to yours: less compliance risk, stronger loyalty, and access to underserved markets.