Integrating ServiceNow with Sutherland’s platforms empowers businesses to unlock performance and achieve measurable results. This synergy elevates both CX and EX by automating processes to foster personalization and reduce manual effort. By streamlining workflows across IT, HR, and customer service, organizations effectively accelerate operations.
Furthermore, ServiceNow enhances corporate administration, risk management, and compliance, allowing companies to mitigate risks and ensure strict adherence to regulatory standards while optimizing their overall administrative efficiency.
with streamlined workflows and task cleanup
via modern UI and AI copilots
with real-time telemetry insights
using low-code accelerators
with secure, compliant AI adoption
Our Solutions
Modernize ServiceNow with AI-driven ITSM, seamless integrations, proactive observability, and responsible governance.
ServiceNow Core Optimization
Clean and modernize legacy configurations to eliminate inefficiencies and technical debt
AI-powered ITSM Transformation
Enable agentic AI workflows for autonomous incident management and resolution
Telemetry & Observability Integration
Implement real-time monitoring for proactive operations
ServiceNow UX Modernization
Deploy intuitive UI layers for enhanced user and agent engagement
Enterprise Integration Hub
Seamlessly connect APIs, RPA, and event-driven architectures
AI Governance Framework
Establish guardrails for responsible AI adoption and compliance
Clean and modernize legacy configurations to eliminate inefficiencies and technical debt
Enable agentic AI workflows for autonomous incident management and resolution
Implement real-time monitoring for proactive operations
Deploy intuitive UI layers for enhanced user and agent engagement
Seamlessly connect APIs, RPA, and event-driven architectures
Establish guardrails for responsible AI adoption and compliance
Platforms
Industry Focus
Banking and Financial Services
Modernize legacy operations by automating loan processing, de-risking compliance reporting, and orchestrating fraud case management workflows.
Communications, Media & Entertainment
Automate network operations, streamline multi-channel subscriber dispute workflows, and accelerate cloud media infrastructure incident resolution.
Healthcare
Manage clinical service workflows and patient request routing securely within strict compliance rules.
High Tech
Scale SaaS support models and infrastructure management with agile, engineering-led automation.
Insurance
Accelerate back-office claims routing and policy administration through automated data validation.
Manufacturing
Implement smart factory service desks and supply chain incident management to drive operational resilience.
Mortgage Services
Transform lending operations with digital workflow routing and automated compliance tracking.
Resources, Energy & Utilities
Optimize field service workflows and critical asset tracking during the energy transition.
Retail & CPG
Orchestrate omnichannel customer care workflows that link retail sites to central logistics engines.
Travel and Logistics
Enhance fleet and passenger incident response operations through real-time data orchestration.
Why Sutherland
Unified Platform
Unified platform for managing IT, employee, and customer workflows, for reduced complexity.
Enhanced Service Delivery
Deliver exceptional service experiences to customers, employees, and stakeholders.
Cost-Efficiency
Automate routine tasks and minimize labor costs, reduce errors, and achieve cost savings.
Visibility and Insights
Get real-time visibility into business performance to enable better decision-making.
Security and Compliance
Prioritize security and compliance, with robust security features, latest updates.