In this compelling videocast, join Anshu Biswas, VP, Global head of Life & Benefits, Sutherland and Sam Duncan, Practice Leader at HFS Research, as they explore the urgent need for customer experience (CX) transformation within the insurance industry. Drawing from a study of 400 leading insurance executives, this session delves into the challenges and opportunities insurers face as they pivot toward prioritizing CX amid shifting market dynamics.
Join industry experts as they share unfiltered stories, actionable strategies, and practical advice to help insurance leaders navigate their CX transformation journeys.
