Best-in-Class Contact Center Solutions Tailored to Your DNA
The customer service landscape has transformed, shaped by the advancement of digital technologies, changing customer expectations, and evolving business strategies.
With 35+ years of experience managing contact centers for global brands, Sutherland is a pioneer in delivering tailored solutions across the CX spectrum, provided through a seamless “as a service” model.
- Future-Proof Operations. Leverage advancements in data analytics, automation, and AI to enable a range of options, including omnichannel support and self-service.
- Seamless Integration. Easy integration with your CRM systems, helpdesk software, and other key business applications to enable workflow optimization, real-time customer insights, and personalized support across multiple channels.
- Scalable and Flexible. Drive scale and flexibility to keep up with demand without compromising your service levels or cost-effectiveness.
Our Solutions
Delivering industry-leading customer service with tailored solutions across the CX spectrum, provided through a seamless “as a service” model.
Contact Center as a Service (CCaaS)
CX Management as a Service (CMaaS)
Our Partners
Contact center solutions for optimizing operations and enhancing customer experiences.
Moderne Kommunikations- und Kollaborationslösungen zur Verbesserung des Kundenengagements.
KI-gestützte Konversationslösungen für außergewöhnliche Kundenservice-Erfahrungen.
Solutions for driving call center operational excellence.
Unlocking Digital Performance
Scalable Managed Services
Scale your contact center operations based on demand and adapt quickly to evolving business needs and market conditions.
Improved Total Cost of Ownership
Achieve enhanced financial performance and operational efficiency with improved TCO.
Outcome-Based Partnership Model
With our industry-leading shared success partnership model, rest assured that your business outcomes are always top of mind for us.
Advanced Features and Innovation
Benefit from access to the latest technologies and capabilities and keep elevating service delivery.
Enhanced CX and Loyalty
Provide consistent and seamless customer experiences across various channels and quickly respond to customer inquiries and issues, improving overall satisfaction.