Meet us at #CCWVegas
Booth No. 1321
About CCW Las Vegas 2026
Customer Contact Week (CCW) is the world’s largest customer contact event, bringing together leaders focused on transforming customer experience, operations, and service delivery.
From generative AI and automation to workforce transformation and CX strategy, CCW 2026 explores the technologies and ideas shaping the future of customer engagement, all set against the dynamic backdrop of Las Vegas, where innovation and bold thinking come together to drive real business impact.
Meet Sutherland at CCW Las Vegas 2026
From generative AI and automation to workforce transformation and CX strategy, CCW 2026 explores the technologies and ideas shaping the future of customer engagement, all set against the dynamic backdrop of Las Vegas, where innovation and bold thinking come together to drive real business impact.
Sutherland at #CCWVegas: Sessions, Networking, & More!
CX Truths Booth
Step inside and share the CX insights, challenges, and predictions that rarely make it into panels — anonymously. Your voice will help shape the conversations defining the future of customer experience.
Raise a Glass to the Future of CX
Join Sutherland for an exclusive cocktail hour with industry peers, fresh perspectives, and bold ideas on how human-led, AI-empowered experiences are redefining the future of CX.
June 23, 2026 | 4:00 – 6:00 PM PT
Vista Cocktail Lounge, Caesars Palace
AI Caricature Experience
Strike a pose and watch AI transform your photo into a personalized digital sketch — a fun, shareable keepsake that brings creativity, technology, and innovation to life.
What We’re Showcasing
At CCW Las Vegas 2026, experience live demos that bring these capabilities to life:
Beyond chatbots and IVRs: Experience autonomous intelligence that thinks, remembers, and feels. Our agents use advanced reasoning and total context recall to resolve intricate customer issues across voice and chat in real-time with profound emotional intelligence.
See how agents are empowered with real-time intelligence, automation, and seamless workflows across systems to drive faster, more accurate outcomes. AI adapts in real time to customer needs, improving engagement, resolution, and satisfaction.
See how our work goes beyond research. We reveal the human truths that shape behavior – and turn them into strategies that solve real business challenges for our clients, from defining vision to improving products and services.
Our Impact in Action
Stop by at booth #1321 to connect with our experts and explore how we’re helping organizations close the experience gap and unlock new value from CX.
Banking and Financial Services
- 40% increase in customer satisfaction across digital and assisted journeys
- 30% reduction in customer effort and faster resolution across channels
- 98%+ accuracy in customer interactions, improving trust and compliance
- 2x increase in customer engagement and interaction volumes without added cost
Insurance
Healthcare
Technology
Communications, Media, and Entertainment
Retail
Travel & Hospitality
Logistics
Meet Sutherland Leaders at #CCWVegas
