Meet us at #CCWVegas
Booth No. 1321
About CCW Las Vegas 2026
Customer Contact Week (CCW) is the world’s largest customer contact event, bringing together leaders focused on transforming customer experience, operations, and service delivery.
From generative AI and automation to workforce transformation and CX strategy, CCW 2026 explores the technologies and ideas shaping the future of customer engagement, all set against the dynamic backdrop of Las Vegas, where innovation and bold thinking come together to drive real business impact.
Meet Sutherland at CCW Las Vegas 2026
From generative AI and automation to workforce transformation and CX strategy, CCW 2026 explores the technologies and ideas shaping the future of customer engagement, all set against the dynamic backdrop of Las Vegas, where innovation and bold thinking come together to drive real business impact.
What We’re Showcasing
At CCW Las Vegas 2026, experience live demos that bring these capabilities to life:
Explore how agentic AI understands intent, orchestrates workflows, and takes action across systems in real-time to drive faster resolution and more consistent customer experiences.
See how agents are empowered with real-time intelligence, automation, and seamless workflows across systems to drive faster, more accurate outcomes. AI adapts in real time to customer needs, improving engagement, resolution, and satisfaction.
Get a firsthand look at how we design, prototype, and scale next-generation AI solutions, powered by Sutherland Labs, to deliver measurable business impact.
Our Impact in Action
Stop by at booth #1321 to connect with our experts and explore how we’re helping organizations close the experience gap and unlock new value from CX.
Banking and Financial Services
- 40% increase in customer satisfaction across digital and assisted journeys
- 30% reduction in customer effort and faster resolution across channels
- 98%+ accuracy in customer interactions, improving trust and compliance
- 2x increase in customer engagement and interaction volumes without added cost
Insurance
- 10+ point increase in NPS across claims and policyholder journeys
- 98% customer satisfaction through faster, more transparent claims experiences
- 40% reduction in customer effort across FNOL and claims interactions
- Significant reduction in repeat contacts and claim status inquiries
Healthcare
- 70% increase in agent productivity
- 30%+ operational cost savings
- 15%+ improvement in first call resolution
- 2x dynamic staffing efficiency improvement
Technology
- $116M in cost savings through AI-powered support transformation
- 70% reduction in support volume while improving customer satisfaction
Communications, Media, and Entertainment
- 25% increase in customer satisfaction through AI-led CX transformation
- 76% of interactions fully automated for global enterprises
Retail
- 40-60% cost reduction through AI-led retail automation
- 70% of customer queries automated while improving CSAT by 25%+
Travel & Hospitality
- 25%+ reduction in cost-to-serve through AI-led CX transformation
- 20% shift to digital self-service while elevating guest satisfaction
Logistics
- 20-30% efficiency gains through AI-powered operations and automation
- Reduced costs with faster, more reliable delivery experiences
Meet Sutherland Leaders at #CCWVegas
