The communications, media, and entertainment landscape is defined by rapid technological shifts and soaring consumer expectations. Sutherland helps CME leaders turn these challenges into opportunities by integrating AI, automation, and cloud-native engineering across the entire value chain.
From launching global streaming services to optimizing telco billing and network operations, we deliver high-velocity solutions that reduce churn, boost sales conversion, and enhance brand loyalty through hyper-personalized, secure, and resilient digital experiences.
$30M
In OpEx savings
3x
Faster product releases
1.7M
Interactions managed on launch day
14%
Uplift in customer delight
65%
Increase in sales conversion rate
20%
Reduction in customer churn
Who We Serve
Communications Services
AI-driven innovation to help companies improve customer experience, simplify operations, and unlock new revenue streams
Media and Entertainment
Empower companies to keep pace with customer behavior, accelerate content delivery, and launch new digital experiences.
AI-driven innovation to help companies improve customer experience, simplify operations, and unlock new revenue streams
Empower companies to keep pace with customer behavior, accelerate content delivery, and launch new digital experiences.
Case Studies
Our Solutions
We help CME companies modernize platforms and run intelligent workflows across network operations, subscriber care, content moderation, ad operations, and retention. We build the data foundation, operate AI in live workflows, and use real data to continuously improve performance and outcomes.
Digital Operations
Embed AI and automation in billing, collections, and workflows to accelerate decisions and reduce risk.
Enterprise Technology Services
AI-powered service desks and scalable support systems, designed for measurable outcomes.
AI-Driven Network Operations
Smarter and faster networks with AI-driven monitoring, predictive analytics, and closed-loop automation.
Digital Customer Experience
AI-driven customer journeys that adapt in real time to cut churn, boost resolution accuracy and deepen customer loyalty.
Application Modernization
Modernize your application layer with AI-led engineering to boost uptime, strengthen resilience, and increase agility.
Digital Assurance
Intelligent automation and analytics for continuous testing, resilient performance, and faster, scalable DevOps-aligned delivery.
Cloud Transformation
Hybrid cloud performance with reduced downtime and predictive infrastructure management with self-healing systems.
Data and Analytics
Eliminate data silos to unlock unified insights, deliver personalized experiences, and maximize revenue opportunities.
Data and AI Security
Strengthen trust with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.
Agentic Software Engineering (ASE)
Deliver AI-led software with Sutherland’s proprietary, governance-first ASE framework. Orchestrate agents across the SDLC with built-in governance…
Partners
Automated testing, patch management, and compliance remediation tools.
Automating business processes via end-to-end AI automation tools.
Enhance customer experience by tracking customer usage patterns, measuring product performance, and analyzing customer churn.
AI purpose-built platform for customer experience (CX).
Why Sutherland
Outcome-Based Engagement Model
Full ownership from design to deployment, 63% of our work is tied to client KPIs.
AI-First, Automation-Driven Solutions
Deliver hyper-personalized experiences, boosting NPS by 43% and increasing employee satisfaction by up to 30%.
Trusted by Global Leaders
We build scalable, modular platforms for iconic brands and 85+ BPaaS clients across ten industries.
End-to-End Transformation Partner
Sutherland embeds AI-led solutions into the CME workflows we run across customer experience, content, networks, revenue, and service operations. This closed loop between engineering and operations uses real-world audience, network, revenue, service, and performance feedback to sharpen our solutions and improve operational outcomes.
