The insurance industry is at a crossroads. Legacy systems are holding insurers back – limiting agility, driving up costs, and making customer experiences more fragmented. Yet, modernizing these systems is daunting.
Most transformation efforts focus only on technology, ignoring the business, operational, and data challenges that truly define success. Sutherland takes a different approach.
We go beyond legacy system replacements – integrating AI, automation, and business-first strategies to modernize insurers faster, at lower risk, and with guaranteed outcomes.
50%
Reduction in Migration Time & Costs
75%
Reduction in Claims & Policy Cycle Times
2–3x
Faster Product Launches on Cloud-Native Platforms
40%
Cost Reduction — Policy Administration & Claims Management
100%
Data Accuracy — AI-Powered Migration & Validation
Who We Serve
Transformation Benefits Across Every Line of Business
Property & Casualty (P&C) Insurers
AI-powered claims — 75% reduction in claims cycle times through automated adjudication and straight-through processing. Advanced analytics improve underwriting accuracy, lowering loss ratios. Automated compliance checks streamline adherence to industry regulations. Connected Underwriting deployed on modernised core — 87.5% improvement in UW submission turnaround.
Life, Annuity & Group Benefits Carriers
40% cost reduction in policy administration and claims management. 2–3x faster product launches on cloud-native platforms. Enhanced policyholder experience through AI-powered self-service, personalised engagement, and next-gen TPA operations — improving NPS by 10+ points. Legacy PAS replaced with Insurity cloud-native platform without operational disruption.
Commercial & Specialty
Tech stack rationalisation following inorganic growth — multiple legacy systems consolidated without disrupting active underwriting operations. API-first architecture enables real-time broker connectivity and embedded analytics. 40% Opex reduction and 61% GWP growth delivered for one leading US commercial specialty insurer.
InsurTechs
Greenfield and brownfield platform builds on composable, cloud-native insurance architecture. Pre-built API frameworks and modular insurance components for faster time-to-market. AI embedded from the ground up — not retrofitted. Cybersecurity architecture designed for regulated insurance environments.
AI-powered claims — 75% reduction in claims cycle times through automated adjudication and straight-through processing. Advanced analytics improve underwriting accuracy, lowering loss ratios. Automated compliance checks streamline adherence to industry regulations. Connected Underwriting deployed on modernised core — 87.5% improvement in UW submission turnaround.
40% cost reduction in policy administration and claims management. 2–3x faster product launches on cloud-native platforms. Enhanced policyholder experience through AI-powered self-service, personalised engagement, and next-gen TPA operations — improving NPS by 10+ points. Legacy PAS replaced with Insurity cloud-native platform without operational disruption.
Tech stack rationalisation following inorganic growth — multiple legacy systems consolidated without disrupting active underwriting operations. API-first architecture enables real-time broker connectivity and embedded analytics. 40% Opex reduction and 61% GWP growth delivered for one leading US commercial specialty insurer.
Greenfield and brownfield platform builds on composable, cloud-native insurance architecture. Pre-built API frameworks and modular insurance components for faster time-to-market. AI embedded from the ground up — not retrofitted. Cybersecurity architecture designed for regulated insurance environments.
Case Studies
Our Solutions
End-to-End Process Automation
Hyperautomation-driven workflows streamline policy and underwriting processes, cutting cycle times by 75%.
Sutherland SUL Modernization
Modernize legacy systems with AI-enabled orchestration without disruptive rip-and-replace transformation.
End-to-End Process Automation
Hyperautomation-driven workflows streamline policy, claims, and underwriting processes, cutting cycle times by 75%.
Outcome-Based Engagements
Risk-sharing models align Sutherland’s compensation with cost savings, efficiency gains, and CX improvements.
Application Rationalization
Auditing and consolidating redundant legacy apps to reduce IT complexity and mitigate security risks.
Conversion-as-a-Service
Utilizing pre-built data conversion accelerators to eliminate custom builds and reduce migration costs by 50%.
Data Conversion & Archiving
High-integrity migration of historical policy and claims data into modern, searchable digital formats.
Core System Implementation
Expert replacement of aging underwriting and billing platforms with modern, scalable SaaS-based solutions.
Automated Data Migration
AI-powered tools (Robility™ & Extract.AI) automate extraction and validation, reducing migration time by 50%.
Legacy Cloud Migration
Strategic re-platforming of core insurance systems to secure, scalable, and cost-efficient cloud environments.
API & Integration Services
Building secure digital bridges between your legacy core and modern AI-driven ecosystems for seamless data flow.
Challenges
Legacy Data Lock-In Data trapped in proprietary systems makes migration difficult, expensive, and high-risk. Manual migration introduces errors. Timelines overrun. Business continuity is at risk.
High Migration Costs Traditional migration methods cost $10–15M per project and require years of delivery. Most insurers can’t fund multiple concurrent programmes of this scale.
Operational Disruption During Migration Fragmented legacy systems increase cycle times by 40%. Full replacement creates risk of operational disruption during transition — the period when continuity matters most.
Unclear ROI 60% of insurers report transformation projects fail to deliver tangible business outcomes. Projects are scoped against technology milestones, not business results.
Why Sutherland
API-First Architecture
We modernize systems without disruption, using microservices and cloud-native frameworks.
Cloud Enablement
Our AWS, Azure, and Google Cloud partnerships ensure seamless, scalable migration.
Intelligent CX Engineering
We integrate AI-powered engagement tools to improve omnichannel customer experiences.
Data-Driven Transformation
Our data fabric strategies ensure insurers can leverage analytics for smarter decision-making.
