The L&A Back Office Is Broken. Everyone Knows It.
Intake bottlenecks. Compliance handoffs. Disconnected systems. L&A carriers lose time, money, and talent to outdated processes.
Sutherland and Solvrays reimagined it: End-to-end straight-through processing—multi-channel intake to compliance validation to policy admin to correspondence. No core system changes. Validated in production in eight weeks. With 35M+ annual transactions and Intelligent Orchestration for Insurance Operations, we deliver the modern operating model carriers pulling ahead already built.
100%
Automated end-to-end workflow execution
<48 hrs
Deployment time for new workflow agents
Zero
Manual handoffs in core processing flow
8 Weeks
From kickoff to validated, production-ready POC
One Partnership. Full Coverage Across the TPA Value Chain
A Complementary Model Built for Carriers Who Want Results, Not Just a Roadmap.
A policyholder calls. The IVR captures the interaction. Solvrays’ extracts policy numbers, policy details, and insured information from the transcript automatically. Validates completeness. State-specific compliance rules fire in real time. Takes appropriate action on the policy in LIDP Titanium. Generates and routes all required correspondence. From call to completion, no human touches the workflow.
(Coming Soon)The same zero-handoff model, extended to service automation, correspondence, and actions.
The AI Running Under the Hood
Solvrays Inbox Automation uses AI to read, classify, extract, and route emails – with human-in-the-loop validation before action. The system learns from your team’s decisions, becoming more intelligent over time.
tion here.
Key Capabilities
• Email Classification
• Document Extraction & Indexing
• IGO/NIGO Pre-Identification
• Intelligent Routing to Teams/Queues
• Automated Case Updates & Follow-ups
• Confidence Scoring & Audit Trail
Proven Results
• 75% Reduction in Manual Triage
• 12K hours saved Resources focus on valuable work
• $750K Annual Operations Savings
Who We Serve
Mid-Size L&A Carriers
You need operational efficiency now — not after a three-year core transformation. We automate the workflows on top of the systems you already have.
Carriers Consolidating Platforms
Merging systems is hard enough. We bridge your legacy infrastructure to modern AI workflows, so operations keep running while the transformation happens beneath the surface.
TPA Outsourcers
Don’t start from scratch. Start with a fully operational, AI-augmented TPA model — committed outcomes, accountable partner, from day one.
You need operational efficiency now — not after a three-year core transformation. We automate the workflows on top of the systems you already have.
Merging systems is hard enough. We bridge your legacy infrastructure to modern AI workflows, so operations keep running while the transformation happens beneath the surface.
Don’t start from scratch. Start with a fully operational, AI-augmented TPA model — committed outcomes, accountable partner, from day one.
Why Sutherland and Solvrays
L&A Domain Expertise at Scale
80+ insurance carrier clients. 35M+ annual transactions. TPA and producer licensed. Deep operations knowledge across policy, servicing , cash, and correspondence — Sutherland brings what AI alone cannot.
Agentic AI Built for Insurance Back-Office
Solvrays is purpose-built for the specific workflows, compliance requirements, and system landscape of L&A TPA operations — not a horizontal automation tool adapted for insurance.
No Infrastructure Disruption
Modular agents integrate with LIDP Titanium, legacy policy admin platforms, ECM systems, and existing correspondence tools. Carriers preserve their existing technology investments.
Compliance by Design
State-specific business rules are enforced in real time at every workflow step. Full audit trail for every transaction. Automated correspondence tracking for regulatory accountability.
Speed to Value
From engagement to validated production-ready workflow in 8 weeks. New agents deploy in under 48 hours. Sutherland’s operations team ensures continuity from go-live onward.
One Accountable Partnership
A single SLA-bound commercial engagement covering platform, operations, maintenance, and outcomes — not a handoff between a technology vendor and a services firm.
Frequently Asked Questions
How long does implementation take?
Does the solution support compliance and governance requirements?
Can workflows be customized to fit our business processes?
What data is exchanged between systems?
Your Back Office Doesn’t Have to Work This Hard.
Talk to a Sutherland expert today. We’ll show you exactly where automation can take hold — using your current systems, in weeks, not months.