AI-Powered Document Management Helps Telco Reduce Costs by 50%

The client is a leading US-based telecommunications provider with over 60,000 employees and revenues exceeding $120 billion. The organization manages vast volumes of data and documents across multiple departments and systems.

Disconnected Systems Undermine Efficiency and Information Access

The client’s legacy systems were costly to maintain and lacked the flexibility to scale as data volumes grew. Archiving and retention processes varied across departments, leading to inefficiencies and fragmented workflows.

Additionally, limited search capabilities, complex reporting, and poor user experience made it difficult for teams to access and manage information effectively. The client needed a modern, scalable solution that could unify document management while improving accessibility, security, and operational efficiency.

Modernizing Operations with AI-Powered Document Management

Sutherland implemented Sphere, its unified intelligent document management platform, to streamline and modernize the client’s operations.

The solution enabled automated document ingestion and migration using AI and ML, strengthened security with robust access controls and audit trails, and integrated seamlessly with enterprise applications across departments.

With advanced semantic search capabilities and streamlined workflows, the client significantly improved data accessibility and operational efficiency. The transition also reduced reliance on legacy systems, minimizing disruption while enhancing overall performance.

As a result, the client achieved substantial cost savings, improved efficiency, and established a scalable foundation to support future growth and evolving business needs.